operations
Posted 2 weeks agoCRM Operations Executive
at Superapp
RomaniaOn-site
Responsibilities
- Manage the day-to-day operational activities in the CRM calendar based on stakeholders’ proposals.
- Ensure the execution and deliverability of emails, push notifications, inbox messages and SMS.
- Collaborate with CRM managers to define and document CRM processes, workflows, and standard operating procedures.
- Monitor and escalate any technical issues or system errors encountered in daily activities, serving as the main point of contact for CRM-related inquiries and support.
- Collaborate with cross-functional teams to identify and document business
- Ensure bonus and campaign mechanics testing. About Super
Requirements
- You will assist in maintaining data accuracy, executing CRM campaigns, and collaborating with the team to enhance customer experience, while building your expertise in CRM tools and processes.
- Proves good organizational skills and the ability to manage multiple tasks and meet deadlines.
- Has a proactive attitude and eagerness to learn, with the ability to work both independently and within a team.
- Has the ability to adapt to changing
- Is familiar with CRM systems is a plus, but not required — we’ll teach you what you need to know!
Benefits
- Contribute to improving bonus and CRM tools.
- Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision.
Additional details
- We are on a mission to pioneer the world’s next era of play.
- As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences.
- Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.
- In this role, you will support the day-to-day activities of our customer relationship management (CRM) operations.
- You will work closely with cross-functional teams to assess our CRM
- requirements and continuously optimize our processes to enhance customer satisfaction.
- Is fluent in English with confidence in oral, written and reading communication.
- Has strong attention to detail, with a willingness to learn how to manage and maintain data accurately.
- Proves good communication and interpersonal skills, with an openness to collaborate across teams.
- requirements and work in a fast-paced, dynamic environment.