customer support
Posted 3 days agoIT Support Specialist - London
at Legora
London, United KingdomOn-site
Requirements
- Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision.
- We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview.
- ABOUT THE TEAM The IT and AI Enablement function exists to make Legora itself run as well as the product we sell: secure, automated, and compounding over time.
- - Administer macOS endpoints day-to-day and operate the access provisioning toolkit.
- OPTIONAL EXPERIENCES - Hands-on macOS administration at scale (MDM, configuration profiles, security baselines). - Windows admin fundamentals (Entra-joined endpoints, Intune, Group Policy). - Helpdesk operations — ticketing, SLAs, escalation paths, pattern-spotting at Tier 1. - Identity and access fundamentals — access reviews and zero-trust patterns. -
- Experience with Okta, Lumos, 1Password, Jamf, Apple Business Manager, and CrowdStrike. -
- Experience with Neat video conferencing, Tailscale, Zoom, Meraki, and Verkada.
Experience
- WHO YOU ARE - 3+ years in helpdesk or IT support, or a demonstrable equivalent through focused project work.
Benefits
- - A natural problem-solver — you take a ticket from triage to resolution and dig until you find the root cause rather than treat the symptom.
Additional details
- ABOUT US Legora is redefining how legal work gets done.
- We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.
- By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays.