infrastructure
Posted 2 hours agoSalesforce and IT Infrastructure Administrator
at CommerceIQ
Mexico, MexicoOn-site
Responsibilities
- Manage user seat provisioning, telephony/email integration tracking, data enrichment flows, and troubleshooting API sync errors between these platforms and Salesforce.
- Company-Wide SaaS & License Management: Oversee configuration, auditing, compliance, and seat provisioning for organization-wide platforms, including Google Workspace , GenAI productivity layers ( Claude ), and core HRIS systems (e.g., Hibob, Workday, Rippling, BambooHR).
Requirements
- CommerceIQ is building the AI platform that runs commerce for the world's largest brands.
- We are not selling AI demos.
- We are shipping AI agents for content, media, and sales into the workflows of the Fortune 100 every week.
- In this dual-capacity role, you will act as our primary Salesforce, Revenue Tech, & AI Systems Administrator while managing our broader corporate IT infrastructure, identity systems, and integrated business tooling.
- The ideal candidate bridges the gap between deep Salesforce functional configuration, complex quote-to-cash business logic, Revenue Intelligence (Gong/ZoomInfo), and traditional system engineering.
- Salesforce (SFDC), Revenue, & AI Administration (60%)
- Revenue Intelligence & Data GTM Integration: Serve as the primary technical administrator for Gong and ZoomInfo .
- Agentforce & AI Governance: Build, deploy, and continuously optimize autonomous AI agents using Agentforce .
- Configure topics, actions, guardrails, and natural language instructions to ensure AI agents successfully support internal teams and external customers.
- Configuration & Automation: Build and maintain scalable solutions utilizing Salesforce Core (Sales & Service Clouds) using advanced Flows, validation rules, custom objects, and page layouts.
- Security & Governance: Own the Salesforce security model, ensuring that human users, integrated SaaS tools (ZoomInfo/Gong), and Agentforce AI agents operate strictly within designated profiles, permission sets, and data sharing rules to maintain compliance (ITGC/SOX).
- SaaS Fleet Management: Act as the primary tier-3 administrator for core business systems (e.g., Slack, Zoom, Jira, and MDM platforms like Microsoft Intune or Jamf).
- experience in enterprise application management or IT system administration.
- Salesforce & Revenue Tech Expertise: Proven track record with Salesforce Sales/Service cloud, 1+ years managing Salesforce CPQ , and hands-on
- experience administering Gong (workspace configuration, trackers) and ZoomInfo (credit management, mapping rules).
- Emerging AI Capabilities: Direct
- experience or certified training in configuring Salesforce Agentforce (creating topics, refining prompts, mapping actions, and analyzing agent execution logs).
- experience managing enterprise infrastructure tools (Google Workspace administration, Okta, Azure, or AWS) and endpoint management solutions (Intune/Jamf).
- Hands-on familiarity connecting HRIS systems to identity providers for automated onboarding.
- Certifications (Highly Preferred):
- Salesforce Certified AI Associate or AI Specialist
- Salesforce Certified CPQ Specialist
- Salesforce Certified Administrator or Advanced Administrator
- Gong Program Administrator or relevant ZoomInfo Certification
- Microsoft Certified: Enterprise Administrator , Google Workspace Administrator , or Okta Certified Professional
Experience
- Experience: 4+ years of professional
Benefits
- CPQ & Commissions Management: Manage and maintain the Salesforce CPQ architecture (product bundles, price rules, advanced approvals) and oversee the data accuracy of Salesforce Incentive Compensation Management (Commissions / Spiff).
- Benefits & Perks:
- The typical base pay range for this role across the US is USD: $65,000 - $70,000 per year.
- This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate’s experience, qualifications, and location.
- Base salary is just one part of your total rewards package at CommerceIQ.
- You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses.
- Comprehensive medical, vision, and dental coverage
- A 401(k)-retirement plan
- Short & long-term disability insurance Life insurance Paid parental leave
- 10+ paid company holidays in each calendar year and unlimited PTO
Additional details
- 2,200+ Customers 10 of Top 12
- Backed by SoftBank, Insight Partners, and Madrona.
- Headquartered in Mountain View with teams across the US, India, Canada, and the UK. Pre-IPO. The Role:
- We are seeking a highly motivated, forward-thinking, and versatile SaaS & Systems Platform Administrator to own the day-to-day administration, security, configuration, and continuous improvement of our internal technology ecosystem.
- You will ensure data flow is seamless, automated sales agents are optimized, platform integrations are healthy, and our global workforce is securely equipped. What You'll Do:
- Systems & IT Infrastructure Administration (40%)
- Enterprise Identity & Lifecycle Management: Manage corporate identity providers (e.g., Okta, Microsoft Entra ID) to provision single sign-on (SSO) and automated lifecycle provisioning across all tech stacks, including specialized RevOps tooling.
- System Uptime & Monitoring: Ensure maximum availability across internal systems, monitoring performance baselines and data ingestion health.
- Process Documentation: Maintain detailed system architecture maps, Agentforce interaction logic flows, provisioning workflows, and internal troubleshooting knowledge bases. What You'll Bring: •
- Core Competencies: Strong analytical mindset, comfortable with ambiguity, and possessing a customer-service approach to supporting internal business stakeholders.