customer support
Posted 1 weeks agoEnterprise Customer Success Manager
at Datadoghq
Tokyo, JapanHybrid
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Responsibilities
- Own and project manage the on-boarding process for new customers.
- Ensure consistent alignment with decision makers on the impact of their investment in Datadog.
- Proactively build and maintain targeted relationships with people of influence throughout the customer base.
- Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal).
- Monitor and analyze usage trends to uncover potential renewal opportunities and risks.
Requirements
- experience of some of Datadog’s largest and most strategic customers.
- With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings Who You Are:
- Experience working with a portfolio of accounts that included large Enterprise.
- Sales training in MEDDIC and Command of the Message
- Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
- It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
- Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
- Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.
Experience
- 3+ years in a Customer Success or Account Management role in B2B SaaS. •
Benefits
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous and competitive benefits package
Additional details
- At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.
- We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
- Partner with Sales and Technical Solutions to proactively drive adoption from onboarding through to maturity.
- Discover, own and manage the customer’s success plan.
- Act as the primary owner of customer adoption and health.
- Experienced in driving discovery to understand your customers key pain points, objectives and priorities.
- Excellent in communicating complex concepts and aligning them to the pains and objectives of your customers.
- Experienced in shifting your message effectively to align with the expectations of the audience.
- You’re excited to work in a fast paced environment, where you’re expected to consistently develop your skill set and play an active role in the development of the team’s best practices.
- Able to travel for customer onsite visits and events as required.