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Posted 20 hours agoSenior Quality Analyst
at Goosehead Insurance – The Flock Agency
Orlando, United StatesOn-site
Requirements
- The Senior Service Quality Analyst operates with a high degree of autonomy to design, execute, and refine complex quality review programs across P&C servicing.
Additional details
- This role independently identifies audit needs, develops methodologies, and applies multiple audit techniques to evaluate service accuracy, compliance, and process effectiveness.
- The Senior Service Quality Analyst analyzes trends, identifies root causes of recurring issues, and delivers actionable insights that drive operational improvement and enhance client experience.
- This position collaborates with Service Leadership, Operations, and Compliance to ensure the continuous improvement of quality standards and procedures.