customer support
Posted 3 weeks agoTechnical Support Representative
at SyncroMSP
Remote
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Responsibilities
- Deliver Results: Operate with urgency, focus and accountability
- Collaborate Openly: I nclusivity of people, ideas and information
- Manage multiple tasks in a fast-paced environment,
- responsibilities include responding to calls, emails, and chat support, documenting issues, guiding customers through standard procedures, and ensuring customer satisfaction by delivering efficient and effective solutions.
Requirements
- The ideal candidate will excel in multi-tasking and have a solid understanding of IT to handle customer inquiries, resolve common problems, and escalate complex issues to higher-level support. Key
- Gaining a deep understanding of our offered products.
- Technical Proficiency - proficient understanding of IT systems, Familiarity with support tools such as ticketing systems and remote desktop software.
- Self motivated with ability to think creatively to identify solutions for addressing customer needs.
- Ability to multitask and prioritize in a fast paced environment. Efficiently managing time to handle multiple tickets or customer interactions without compromising quality
- Understanding of MSP operations and service delivery models Must have skills:
- Firm understanding of RMM usage
- Nice to have skills: Scripting Experience Quickbooks Experience
- Experience within our industry is a strong plus, including work with MSPs, as well as relevant
- experience outside the industry in software QA or related environments.
- AI Usage Policy for Interviews:
- We encourage candidates to use AI tools to help prepare for interviews, whether that means practicing responses, researching our company, or refining your resume.
- That said, during live interviews, we expect all answers and interactions to come directly from you without real-time help from AI or other tools.
Experience
- 2-3 years of IT Technical Support experience