Technical Support Representative

Remote

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Responsibilities

Deliver Results: Operate with urgency, focus and accountability
Collaborate Openly: I nclusivity of people, ideas and information
Manage multiple tasks in a fast-paced environment,
responsibilities include responding to calls, emails, and chat support, documenting issues, guiding customers through standard procedures, and ensuring customer satisfaction by delivering efficient and effective solutions.

The ideal candidate will excel in multi-tasking and have a solid understanding of IT to handle customer inquiries, resolve common problems, and escalate complex issues to higher-level support. Key
Gaining a deep understanding of our offered products.
Technical Proficiency - proficient understanding of IT systems, Familiarity with support tools such as ticketing systems and remote desktop software.
Self motivated with ability to think creatively to identify solutions for addressing customer needs.
Ability to multitask and prioritize in a fast paced environment. Efficiently managing time to handle multiple tickets or customer interactions without compromising quality
Understanding of MSP operations and service delivery models Must have skills:
Firm understanding of RMM usage
Nice to have skills: Scripting Experience Quickbooks Experience
Experience within our industry is a strong plus, including work with MSPs, as well as relevant
experience outside the industry in software QA or related environments.
AI Usage Policy for Interviews:
We encourage candidates to use AI tools to help prepare for interviews, whether that means practicing responses, researching our company, or refining your resume.
That said, during live interviews, we expect all answers and interactions to come directly from you without real-time help from AI or other tools.