other
Posted 2 days agoConsumer Relations Representative 1
at Goodyear
On-site
Requirements
- experience that drives loyalty and repurchase intent.
- requirements What We Are Looking for High School Degree or equivalent. 1-2 years of previous contact center experience or related experience is preferred.
- Working knowledge of contact center metrics, hardware, software & telephony is preferred. #LI-SM1 Goodyear is one of the world's largest tire companies.
Benefits
- Training: Complete all assigned Goodyear, Dunlop & Kelly training Program Compliance: Authority to request refunds/future rebates to customer/consumers up to $500 ensuring compliance with Sarbanes/Oxley
- Goodyear is an equal employment opportunity employer.
Contact
- For more information about Goodyear and its products, go to www.goodyear.com/corporate If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at 330.796.4500.
Additional details
- As a Consumer Relations Specialist at Goodyear, you will resolve customer issues while delivering a best-in-class
- You will handle inquiries and complaints following established guidelines to ensure consistency and quality in every interaction.
- Additionally, you will identify and appropriately manage cases with potential legal or media implications, adhering to Consumer Relations protocols.
- Why This Role Matters Drives customer loyalty and repurchase intent by delivering consistent, high-quality resolution to consumer issues.
- Provides critical customer insights and feedback to the business, helping improve products, services, and overall customer experience.
- What You Will Do Customer Service: Handle incoming consumer/customer phone calls & surface mail.
- Stay current with all Goodyear, Dunlop & Kelley products & services.