customer support
Posted 5 days agoField Support Representative - Denmark
at ezyVet
Virtual Denmark, DenmarkOn-site
Responsibilities
- Ensure customer satisfaction with the use and capability of products and services.
- Diagnose and fix problems with assistance of in-house technical resources and others as needed.
- Plan and implement strategies for addressing more complex issues as needed.
- Coordinate other teams and additional resources to address customer issues as needed.
- Ensure ongoing customer satisfaction.
Requirements
- You will provide training in a variety of formats, as well as documentation and other materials.
- You will provide support for new customer installations and go-live events, responding to any issues that arise and coordinating resolution to ensure smooth customer experience.
- Ability to travel and work internationally.
- Ability to communicate verbally on phone and in person.
- May be required to lift, move and carry up to 60 pounds.
- experience with a training and/or practice management background strongly preferred.
- Fluency in Danish and English.
- If meaningful work and a sense of purpose are at the top of your list, you’ll find it here.
Benefits
- Valid Driver’s License required Regularly required to stand and sit for extended periods Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus.
- What you can expect from us: A competitive compensation and opportunity for annual bonus.
- Pension plan contribution paid by IDEXX. Medical Insurance.
- benefits include but are not limited to volunteer paid days off, ThanXX recognition program and others.
- At IDEXX, you’ll be supported by competitive compensation, incentives, and
Additional details
- As a Field Support Representative (FSR) for Denmark you will work closely with Field Sales Professionals and Customer Support to develop strategies to maintain and grow your Customer Accounts through education and other customer centric activities.
- You will install, onboard and train the staff in the clinic to use IDEXX products and services on the best way, while also identifying additional customer needs and presenting solutions to help.
- You will assist with critical customer need visits, providing onsite technical support when things are not going according to plan.
- As an FSR you will be expected to visit customers in the field every day; occasionally adjusting your schedule as needed to attend customer events and to accommodate industry events/tradeshows.
- The Field Support Representative positions are field based, and you will work and travel from a home office.
- You will utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador, and to be viewed by your customers as a trusted advisor.
- No two days are the same, and you will be accountable for managing your schedule and travel based on the unique needs of your customers, while also keeping a focus on your own professional development and growth.
- Why this role matters: From this role you will be a key contributor in ensuring that the companion animal veterinary professionals get to know and fully leverage the advantages of IDEXX technology, which will allow them to deliver crucial diagnostics for their patients.
- The IDEXX Companion Animal Group (CAG), provides diagnostic capabilities that meet veterinarians’ diverse needs through a variety of modalities, including in-clinic diagnostic solutions and outside reference laboratory services.
- In this role: You will provide on-site customer support in relation to company products or service installation, training and/or troubleshooting according to established policies and procedures and applicable regulatory guidelines.