Customer Support Specialist

Requirements

• CUSTOMER SUPPORT SPECIALIST Are you the kind of person who genuinely enjoys solving problems, and wants to do it inside a company that's moving fast? Do you want to shape a function as it's being built, learn how a real AI product works, and be in the room when decisions get made? This is your chance to join a rocket ship. 🚀 🏗️
• You'll be joining the most lean, talent-dense, and fast-moving teams working alongside our attorneys, AI engineers, and GTM team to keep the bar on customer experience extraordinarily high.
• - Resolving the bulk of incoming tickets yourself: login issues, browser problems, account configuration, basic product questions, and walk-throughs of how to use Solve.
• - Triaging and routing complex tickets to the right attorney, AI engineer, or GTM owner with enough context that they can act immediately.
• You don't wait for someone to tell you what to do. - The ability to hold a high bar under pressure.
• experience inside a patent practice (USPTO, EPO, or UK). Or a computer science, engineering, or hard-science degree. -
• Experience with support tooling (Intercom, Zendesk, Linear, Pylon, or similar). - Familiarity with AI products, prompt design, or evaluation workflows. - Comfort with technical products.
• Solve's AI platform manages everything from invention harvesting and patent generation through to litigation and licensing.
• We're on a high-growth trajectory, and we're looking for people who want to join us on the journey to building a generational AI company.
• Come join the rocket ship 🚀 👥 MEET THE FOUNDERS Sanj (Chief Research Officer and co-founder): Sanj did his MSci in Physics at the University of Cambridge and his PhD in AI at the Gatsby Unit, UCL.
• He won awards at top AI conferences, worked on the R&D team at Huawei, and received widespread attention for his contributions to open-source LLM projects on GitHub.
• He joined Magic Carpet AI as employee #4, where he developed AI strategies for trading, before the company was acquired.
• Chris (Chief Executive Officer and co-founder): Chris did his undergrad at Imperial College London, his masters at the University of Cambridge, and his PhD in machine learning at UCL, during which he published 10+ papers and won awards at top AI conferences and journals.
• Prior to founding Solve, Chris worked at The Alan Turing Institute, InstaDeep, and Dyson.
• Angus (Chief Technology Officer and co-founder): Angus holds an MEng in Computer Science.