engineering
Added 3 hours agoIT Service Desk Technician (f/m/d)
at Dennemeyer
Singapore, SingaporeRemote
Responsibilities
- Develop and customize your long time career within a fast growing multinational company Enjoy working in multicultural teams and contribute to a diverse and international working environment Organize your lifestyle with flexible working hours Take the opportunity to act independently and entrepreneurial in your area of responsibility and profit from flat hierarchies and short decision-making processes Celebrate success together as one team at our various corporate events Attend a tailor-made onboarding
Requirements
- Experience in multi-cultural environment is an asset Join us and grow with us!
Additional details
- Team spirit and initiative are your most prominent strengths and you are motivated to develop a long-term career in Intellectual Property, in a multicultural work environment? Apply now!
- Your tasks Provide 1st level incident logging and resolution or re-assignment to the 2nd level Provide Service Request Fulfilment for IT services Provide support for various technical areas like, computers, computer peripherals, mobile phones, printers, applications, conference systems, user account and access management, etc Adhere to and promote all applicable official Dennemeyer policies, procedures, and standards Ensure the adherence to existing policies (ITSM, ITIL, Security) Leverage the Dennemeyer
- Take the ownership and responsibility for assigned incidents, requests, or tasks and follow them up until solved and keep the user up to date Document in writing in ITSM tool all issues, troubleshooting, and resolutions for calls, incidents, requests, tasks assignments Actively participate to the lifecycle management and all End User computers within Dennemeyer including: Deployment Maintenance Renewal Disposal Management Provide remote user support through appropriate technical tools Participate in
- Be able to understand end users’ pressure and to support them in a constructive way.
- Dennemeyer does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.