Incident and Problem Management Practice Owner

On-site

Responsibilities

Responsibilities - Design, document, and maintain the Practice Policy, standards, and process documentation - Ensure the Practice remains aligned with business objectives and IT strategy - Act as the SME and authoritative owner of the Practice across the organization - Own and drive the operational performance of the Practice, ensuring delivery against defined KPIs and SLAs - Establish clear performance targets and enforce accountability across IT groups, Service Owners, and support teams - Monitor

From VR/AR solutions to cutting-edge flight simulation, you’ll work alongside brilliant minds in a rewarding and supportive environment with opportunities to learn and grow every day.
experience with IT Service Management processes with the implementation of processes as per recognized industry standards ITIL 4 Foundation Certification ITIL 4 Specialists Certifications Six Sigma Yellow Belt or Green Belt
Experience in applying industry-standard quality frameworks such as ISO/IEC 20000, ISO 27001, or Six Sigma Preferred
Qualifications Bachelor's degree in business management, Computer Science, information systems, or equivalent
Experience in the IT industry ITIL Managing Professional Certification on Quality Management standards (i.e. ISO/IEC 27001, ISO/IEC 20000)
Experience in quality management, Audit compliance role or Service management role with emphasis on quality improvement Knowledge of IT and network components and principles Analytical capabilities to spot trends via data analysis.
Ability to build relationships with peers and management levels Ability to document process & workflow/policy and produce detailed and procedural documentation Excellent written, verbal, and interpersonal communication skills Proven leadership experience match the

At CAE, our Technology & Product Development team is dedicated to shaping the future with immersive systems and pioneering technologies that elevate safety and readiness worldwide.
Simply put, you’re empowered to tackle challenges with a team that embraces bold ideas and a commitment to safety and excellence on a global scale.