sales
Posted 1 weeks agoSales Operations Manager
at Collibra
East Coast Usa, United StatesRemote
Requirements
- We're hiring a Sales Operations Manager to design and own the Salesforce processes, reporting infrastructure, and capacity planning that allow Services to scale globally.
- Serving as the primary Salesforce subject matter expert for the Services organization, owning both front-end (page layouts, fields) and back-end (custom objects, advanced Flows) configuration in order to support scalable, repeatable operations,
- Designing and deploying repeatable Salesforce processes tailored for an enterprise SaaS professional services environment in order to improve forecast accuracy, utilization tracking, and project health visibility,
- Collaborating with BI Analysts to maintain a clean Salesforce data foundation in order to ensure all Services activity is accurately reflected in executive reporting and downstream business intelligence,
- experience within a SaaS, professional services, or consulting organization. Hands-on technical
- experience configuring Salesforce, including Flow Builder, custom object modeling, and advanced reporting. •
- A bachelor's degree or equivalent related working experience is required.
- Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges, drive measurable outcomes, or streamline workflows .
- Familiar with applying Professional Services Automation (PSA) software integrated with Salesforce (Certinia / FinancialForce preferred).
- Familiar with the data intelligence or data governance industry; a Salesforce certification (Administrator, Advanced Administrator, or Platform App Builder) is considered a plus. Measures of success
- Within your first month, you will complete a comprehensive assessment of the Services Salesforce ecosystem — including project tracking, utilization reporting, and forecasting accuracy — and identify the highest-impact opportunities to improve billable utilization visibility, data integrity, and capacity planning.
- Within your third month, you will implement standardized Salesforce processes that improve visibility into billable vs. non-billable utilization, resource allocation, and project health, enabling leaders to make more informed decisions on staffing and delivery.
Experience
- 5+ years of operations
Benefits
- This position is not eligible for visa sponsorship. You are
- Compensation for this role
- The standard base salary range for this position is $116,000.00 - $145,000.00 per year.
- This position is not eligible for additional commission-based compensation.
- Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.
- In addition to base salary, we offer a competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401k plans, and more.
- These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off.
- We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.
Additional details
- Collibra's Professional Services and Customer Engineering teams help our customers realize the full value of data intelligence and the operational backbone behind those teams is what makes consistent, scalable delivery possible.
- You'll report directly to Taylor Barr and partner closely with senior leaders across Services and Customer Engineering.
- This role lives one of our core values "our customers are our true north " . The systems and processes you build translate directly into faster onboarding, more predictable project delivery, and clearer outcomes for the customers we serve.
- This is a remote role based in the East coast.
- Sales Operations Managers at Collibra are responsible for
- Leading cross-functional projects independently from inception through completion in order to deliver on operational priorities set by senior leadership across Services and Customer Engineering,
- Identifying and resolving process bottlenecks across the implementation and consulting lifecycle in order to accelerate project delivery and reduce manual overhead for Services leadership, You have
- Experience building and scaling operational workflows for professional services teams.
- Analytically minded, you understand how CRM architecture impacts downstream business intelligence and data visualization, and you translate operational data into clear insight.
- A confident communicator with executive presence, you influence at the leadership level and clearly articulate project status, risks, and milestones to stakeholders.