product
Posted Jun 8Staff Product Manager - Phone Numbers and A2P
at HighLevel
IndiaRemote
Responsibilities
- Define and drive the roadmap for messaging trust, registration, compliance and number management products.
- Lead the evolution of A2P registration experiences, reducing customer onboarding friction while maximizing approval and activation rates.
- Build scalable systems that support brand registration, campaign registration, vetting, compliance monitoring and carrier approvals.
- Own the end-to-end lifecycle of phone numbers, including procurement, provisioning, assignment, porting, verification, compliance status and decommissioning.
- Drive improvements in registration success rates, campaign health and compliance outcomes.
- Develop scalable frameworks for managing carrier policies, regulatory
- Collaborate with Legal, Compliance, and Operations teams to ensure HighLevel remains ahead of evolving communication regulations and industry standards.
- Define policies and product experiences that reduce spam, abuse, fraud, and messaging violations across the platform.
- Create visibility into registration funnels, approval timelines, deliverability metrics, number utilization, and compliance performance.
- Lead initiatives that improve customer self-service capabilities for registrations, phone numbers, and compliance management.
- Drive automation across compliance workflows, exception handling, document verification, and approval processes.
- Establish and monitor key platform KPIs including registration conversion, approval rates, compliance health, number utilization, deliverability, and operational efficiency.
- Own the customer verification and trust onboarding
- Drive the evolution of verification systems that support compliant access to messaging, telephony and regulated communication capabilities.
- Improve verification completion rates, approval times, and onboarding conversion while maintaining compliance and risk standards.
Requirements
- About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.
- experience for communication products, including KYC, identity verification and business validation workflows.
- Deep understanding of A2P messaging ecosystems, including 10DLC, toll-free messaging, short codes, sender registration frameworks and carrier compliance requirements. Proven
- Strong understanding of phone number lifecycle management, including provisioning, porting, assignment, verification and inventory management.
- Experience working directly with communication providers, telecom operators, aggregators, or messaging platforms. Demonstrated success translating complex regulatory
- requirements into scalable product experiences. Strong knowledge of messaging deliverability, sender reputation, trust frameworks, and anti-abuse mechanisms.
- Experience building onboarding, verification, registration, or compliance workflows at scale.
- Experience with A2P 10DLC, Campaign Registry (TCR), toll-free verification, short code programs, or international sender registration frameworks. Prior
- experience at a CPaaS, telecom, messaging, communications, or infrastructure company.
- Familiarity with providers such as Twilio, Bandwidth, Sinch, Plivo, Vonage, Telnyx, Infobip, or similar communication platforms.
- Experience managing number portability, carrier onboarding, telecom inventory systems, or messaging compliance operations.
- Understanding of messaging deliverability analytics, carrier filtering mechanisms, and sender reputation systems.
- Experience with fraud prevention, abuse detection, trust and safety systems, or platform governance initiatives.
- Familiarity with global telecommunications regulations, regional compliance requirements, and local number policies.
- Experience operating in high-scale SaaS environments supporting millions of users and billions of communication events.
- Experience working within remote, globally distributed organizations.
- We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey.
- Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.
Experience
- Requirement: 12+ years of total experience, including ownership of communications, telecommunications, compliance or platform infrastructure products.
Benefits
- Responsibilities Own the vision, strategy and execution for HighLevel’s A2P, Compliance and Phone Number platforms.
Additional details
- We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries.
- HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers.
- As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day.
- Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.
- Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment.
- We are building more than software; we are building a global community rooted in creativity, collaboration, and impact.
- We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
- Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month.
- Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
- Role Overview: As the Staff Product Manager for Phone Number, A2P & Compliance, you will own the strategy, execution, and evolution of HighLevel’s messaging compliance and phone number ecosystem.