operations
Posted 2 days agoSenior Program Manager, Training Partnerships & Operations
at Snowflake
On-site
Responsibilities
- RESPONSIBILITIES Partner Program Design & Ownership - Own execution and continuous improvement of the Authorized Training Partner (ATP) program: manage partner onboarding, certification, quality standards, and performance management within established frameworks - Own partner selection decisions: evaluate applications, assess market fit, and determine which partners meet Snowflake's standards - Activate and scale training partner participants in priority markets (LatAm, MENA, SEA, India), coordinating
- requirements - Coordinate with Localization/Internationalization teams to ensure partner-delivered content stays current with English-language releases - Serve as primary partner relationship owner: troubleshoot issues, escalate blockers, and advocate for partner needs within Snowflake Operational Excellence & Process Design - Identify opportunities to eliminate manual, multi-step workflows across operations - Design and implement process improvements in partnership with program coordinators, including You
- You build workflows that scale and can be executed by others.
Requirements
- To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work.
- You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact.
- You will build and scale a certified partner and instructor network that extends Snowflake's educational reach into markets and segments the core team cannot serve directly — while protecting brand integrity and learner experience at every touchpoint.
- experience managing training partners, channel partners, or vendor networks.
- You understand how to motivate, govern, and drive outcomes with external organizations.
- You have the ability to = analyze program metrics, spot trends, and translate findings into actionable strategy adjustments.
- Experience collaborating with senior stakeholders across GTM, product, and operations teams. You align diverse groups without direct authority.
- Experience managing programs across multiple regions, time zones, and cultural contexts.
- Technical & Domain Knowledge: Deep understanding of how technical training programs work: content delivery, instructor qualification, learner assessment, certification integrity, and quality assurance.
- QUALIFICATIONS Required - 4 years + of
- experience in Program Management, Partner Operations, or Education Operations within a high-growth SaaS or cloud platform company - Demonstrated
- Experience working within an Education, Enablement, or Training organization at a cloud or enterprise software company - Direct
- experience coordinating with regional GTM teams to support in-market partner strategies - Familiarity with localization and internationalization workflows for training content -
- Experience with Snowflake's product ecosystem, partner network, or technical certification programs - SQL proficiency and comfort with BI tools (Snowflake, Sigma) for self-service program analytics and
- experience with AI Tools (Snowflake, Cursor) WHY THIS ROLE? Global impact.
- Your work directly extends Snowflake's education reach into markets the core team can't serve alone.
- Snowflake employees must abide by the company’s data security plan as an essential part of their duties.
- Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth.
Benefits
- How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and
Contact
- benefits information: careers.snowflake.com http://careers.snowflake.com
Additional details
- At Snowflake, we are powering the era of the agentic enterprise.
- We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results.
- THE MISSION The Global Revenue Enablement (GRE) organization exists to equip every audience in our ecosystem — field sellers, technical specialists, and partners — with the clarity, content, and skills they need to execute with speed and consistency.
- You are the DRI for training partner program success metrics.
- You'll design the operating model, set quality standards, and continuously optimize how the program runs.
- The first 6 months will include a heavier focus on learning the team's operations and designing workflow improvements; afterward, the role shifts more toward partner program ownership and strategic growth. KEY
- Strategic & Operational Thinking: You naturally spot inefficiencies and design solutions.
- experience designing and launching partner programs or channel enablement initiatives from the ground up - Proven track record as DRI for complex, cross-functional programs with measurable business outcomes - Strong decision-making skills: you make judgment calls independently and can defend your reasoning - Excellent stakeholder management: you influence without authority and keep diverse teams aligned - Process design expertise: you've built workflows, automated manual processes, and driven operational
- You're building the infrastructure that brings world-class technical training to underserved regions worldwide.
- This role is ideal for someone who thrives at the intersection of program design, partner strategy, and operational excellence — and who wants to build something that scales Snowflake's education impact globally.