other
Posted Jun 25AI Deployment Manager (Builder) - Tokyo
at openai
Tokyo, JapanHybrid
Responsibilities
- - Design and deliver high-impact training engagements, including onboarding sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops for audiences ranging from senior leaders to working teams.
- - Drive customer activation, sustained usage, and measurable business value through structured enablement and deployment programs designed for durable adoption at scale - Partner closely with Sales, AI Success Engineers, Solutions Engineering, and Product teams to ensure seamless handoff from pre- to post-sale and consistent customer experience.
Requirements
- ABOUT THE TEAM The AI Deployment Management (ADM) team enables organizations to turn OpenAI products into real, sustained impact through world-class enablement and training execution.
- Our mission is to help customers successfully adopt and operationalize AI across their organizations.
- About the Role The AI Deployment Manager role is a specialist post-sales enablement role focused on delivering high-impact enablement and adoption services across OpenAI’s product suite.
- you will: - Own the technical enablement of OpenAI products, including ChatGPT Enterprise, Codex, Agents, and API capabilities, helping define effective enablement patterns that support adoption across customer segments - Lead customer training and enablement across the full customer lifecycle, from initial onboarding through expansion, optimization, and long-term adoption.
- experience in customer-facing or instructional roles, engaging C-level and senior technical audiences in complex enterprise environments.
- - Strong technical depth across coding, agents, and APIs, with a practical understanding of how AI systems are built, evaluated, and operated in production, including RAG, evaluation strategies, fine-tuning, and key tradeoffs. - Proven
- experience leading structured technical trainings, such as API bootcamps, workshops, or enablement sessions, with the ability to design learning journeys, handle live questions, and reason through problems in real time.
- - Are personally committed to fostering the safe and ethical evolution of AI.
- About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence
Experience
- YOU’LL THRIVE IN THIS ROLE IF YOU: - Have 4+ years of
Additional details
- By helping customers move from experimentation to production, the ADM team accelerates time-to-value, deepens product adoption, and helps make OpenAI indispensable to how organizations work.
- This role is responsible for designing and delivering technical enablement experiences that support a repeatable adoption framework– driving sustained activation, expanding breadth and depth of usage, and measurable business value across OpenAI’s product suite, including ChatGPT Enterprise, Codex, Agents, and the API.
- This includes helping customers understand and correctly apply the deployment harnesses, evaluation layers, and operational controls required for reliable use.
- This role blends deep technical fluency, instructional design, and customer advisory.
- You will lead live trainings, workshops, and adoption interventions for audiences ranging from hands-on builders to executive leaders, helping customers understand not just what OpenAI’s products can do, but how to use them effectively in real-world contexts.
- Success in this role means accelerating customer confidence, increasing product adoption, supporting successful launches of new product capabilities, and helping customers translate technical features into tangible outcomes.
- We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role,
- - Gather customer feedback from training and enablement engagements, synthesize themes across accounts, and relay insights to internal stakeholders to inform product and program improvements.
- - Possess exceptional presentation and communication skills, particularly when conveying the value of technical concepts clearly to senior and executive-level audiences.
- - Strong ability to connect technical features and capabilities to concrete business outcomes such as productivity, efficiency, cost reduction, risk mitigation, or revenue impact.