engineering
Posted May 29Security Customer Success Engineer (SCSE)
at Wrike
Costa RicaHybrid
Responsibilities
- Lead technical security conversations with customer-side security teams, including security officers, CISOs, and IT stakeholders, to address concerns and validate Wrike’s security capabilities
- Support Sales teams by proactively identifying and resolving security-related objections that may impact deal progression
- Collaborate with Sales and Customer Success teams through regular follow-ups and ongoing support before and after the sale
Requirements
- Use internal AI tools and knowledge bases to deliver high-quality, consistent responses to technical security inquiries
- experience for internal stakeholders and customers
- experience in a customer-facing technical role such as Sales Engineering, Customer Success, Solutions Engineering, or Security Consulting, preferably in a SaaS environment
- Strong communication skills with the ability to explain complex security and compliance concepts to both technical and non-technical audiences •
- Experience handling customer objections and guiding security-related discussions in a business-focused way
- Solid understanding of cloud security principles
- Familiarity with security and compliance frameworks such as SOC 2, ISO 27001, and HIPAA
- Ability to manage multiple priorities effectively in a fast-paced environment •
- Experience using AI tools, internal documentation, or knowledge bases to improve quality and efficiency in responses
- English spoken and written skills - advanced level Standout Qualities: •
- Experience with RFP automation platforms such as Loopio or Responsive
- Familiarity with the Collaborative Work Management (CWM) space Deeper
- experience in customer-facing security roles within SaaS organizations
- Strong consultative approach with the ability to position security as a business enabler
- You will act as a cross-functional partner, helping align customer security needs with internal product, security, and go-to-market teams.
- Use of internal AI tools, knowledge bases, and documentation to support high-quality and efficient responses
Experience
- Qualifications: 3+ years of
Benefits
- Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together. About the Role:
- 18 Company Holidays + Paid Vacation
- Parental Leave: 18 Weeks Maternity / 4 Week Paternity 2 Volunteer Days
- Medical, Dental & Vision Insurance (Employees + Dependents)
- Life Insurance Plan What’s Next? •
Contact
- Check out our LinkedIn Life Page , Company culture page , Instagram , Wrike Engineering Team , Medium , Meetup.com , Youtube for a feel for what life is like at Wrike.
Additional details
- Wrike is looking for a Security Customer Success Engineer (SCSE) to serve as the key link between our security organization and our global customer base.
- In this role, you will act as the primary technical security advisor for the Sales and Customer Success teams, helping customers understand Wrike’s security capabilities and building trust throughout the customer journey.
- You will play an important role in removing security-related blockers during pre-sales and post-sales engagements, clearly communicating Wrike’s security posture, and positioning security as a competitive advantage.
- This role is ideal for someone who is customer-facing, proactive, and able to translate technical security
- requirements into clear business value. Your Impact:
- Help drive business growth by promoting Wrike’s premium security features, such as Wrike Lock and data residency offerings, and demonstrating how they align with customer needs
- Contribute to larger deal sizes by positioning security as a strategic part of the customer’s buying decision
- Complete security questionnaires, RFPs, and customer security portal assessments with speed and accuracy
- Quickly learn and follow internal security workflows and processes to ensure a smooth
- Partner closely with the core Security team to stay aligned on product updates, vulnerabilities, and roadmap developments