other
Posted 3 hours agoManager, Patient Success
at Natera
United StatesRemote
Responsibilities
- Drive high-level collaboration and coordination with various business functions to resolve escalated patient needs.
- Manage a team that entails issuing tickets, responding to tickets, and escalating ticket issues as necessary,
- Lead operational programs, projects, and initiatives that help drive the sustaining business forward through patient resolution.
Requirements
- Must maintain a current status on Natera training requirements.
- Employees must pass a post-offer criminal background check.
- Bachelor’s degree or equivalent.
- experience in inbound and outbound capacity.
- Minimum two years of salesforce.com experience
- Ability to think strategically as well as execute tactically
- Strong quantitative and MS Excel skills
- Must act with a sense of urgency.
- Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health.
Experience
- Minimum of 2 years of billing experience
Benefits
- Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
- benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
- Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other
- benefits include pregnancy and baby bonding leave, 401k benefits, commuter