management
Posted 1 weeks agoDirector of Implementation
at Bankjoy
United StatesRemote
Requirements
- Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI.
- You know how to build process without bureaucracy, hold a team accountable with empathy, and represent Bankjoy with credibility and composure when escalations arise.
- WHAT YOU'LL DO Team Leadership & Performance - Build and develop a high-performance implementation team — setting a high bar for delivery quality, accountability, and professional growth across Implementation Managers and Specialists - Lead through presence and example — you understand every process your team runs, from project kickoff to go-live, and can step in to coach or cover when needed - Set clear performance expectations and hold team members accountable to delivery standards, professional conduct,
- experience — specifically within fintech, digital banking, or core banking environments - Deep understanding of how financial institutions operate, including familiarity with core banking systems, digital banking platforms, and the unique compliance and operational constraints of banks and credit unions - 5+ years of people management
- experience leading a team of implementation managers or project managers — this is a required qualification, not a nice-to-have - Demonstrated track record of building and developing high-performance implementation teams, not just managing existing ones - Proven ability to identify and remove blockers — cross-functional, technical, and client-side — with speed and ownership - Demonstrated track record of improving implementation delivery metrics (time-to-live, go-live rate, client satisfaction) at scale -
- Experience building or significantly improving implementation processes, playbooks, and team operating rhythms - Comfort operating in a high-growth, resource-constrained environment where process-building is part of the job NICE TO HAVE - Familiarity with credit union core banking systems (Corelation, Jack Henry, Fiserv or similar) -
- Experience with digital banking conversions or multi-product implementations -
- Experience working with credit unions or community banks -
Benefits
- Experience managing multi-vendor implementation projects - PMP, PMI, or equivalent project management certification 🎁 WHAT YOU GET - A fast-paced and collaborative environment - Competitive compensation - Stock options at a well-funded startup - We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).
- - We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).
- - Retirement plan with 4% company matching - 8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing - 3-5 weeks PTO depending on tenure - 5 health days - 15 holidays - End of year shutdown - Performance-based bonuses - Remote first culture ⚖️ EQUAL EMPLOYMENT OPPORTUNITIES AT BANKJOY Bankjoy is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles.
Additional details
- 🌐 WHO WE ARE Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup.
- We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first.
- Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions — big and small.
- THE ROLE We are looking for a Director of Implementation to lead and scale Bankjoy's implementation organization as we grow our footprint across community banks and credit unions nationwide.
- This is a senior leadership role — not an individual contributor position.
- You will own the implementation function end-to-end: building and developing a high-performance team of Implementation Managers and Specialists, establishing scalable delivery processes, and ensuring every client launches successfully and on time.
- You will be the senior point of accountability for implementation quality across Bankjoy's entire client portfolio.
- The ideal candidate is a hands-on leader who has already led an implementation or professional services team at a fintech or digital banking company.
- You don't just manage from above — you understand the work deeply, stay close to active projects, roll up your sleeves to remove blockers, and are present when your team needs you most.