engineering
Posted 2 weeks agoSoftware Support Engineer
at Candescent
SerbiaRemote
Responsibilities
- Software Support Engineer I team members act as trusted advisors to high-profile customers, helping them get up and running, troubleshoot issues, apply best practices, and maximize the value of Candescent offerings.
Requirements
- This role requires a strong service mindset, collaborative approach, and the ability to diagnose and resolve routine and semi-routine technical issues while delivering exceptional customer outcomes.
- Qualifications Ability to analyze and diagnose technical problems and apply known solutions Working knowledge of the most commonly used Digital Insight offerings and their capabilities Ability to proactively apply product functionality to customer scenarios Proficient in general computer and technical troubleshooting skills Ability to differentiate between issues caused by Digital Insight offerings and non–Digital Insight factors Comfortable working on routine or semi-routine assignments under established
- Experience & Education Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical
- experience in technical support, software support, or a customer-facing technical role preferred Statement to Third Party Agencies To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list.
Experience
- experience Early-career to 2 years of
Additional details
- Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences.
- We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.
- Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation.
- Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.
- A professional, positive demeanor and consultative approach are essential, as customer satisfaction and efficient problem resolution are core to this role. Key
- Responsibilities Customer Support & Service Delivery Serve as a primary interface for customers (assisted and self-support) during onboarding, issue resolution, and ongoing support Diagnose, troubleshoot, and resolve known technical issues using defined practices, procedures, and company policies Match customer needs to the appropriate Digital Insight offerings and recommend best-practice usage Deliver clear guidance and training to customers on how to effectively use supported solutions Maintain a strong
- Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility.
- Candescent is not responsible for any fees or charges associated with unsolicited resumes.