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Posted May 7Senior Technical Success Manager
at Amplitude
Singapore, SingaporeOn-site
Responsibilities
- Own customer deployment, adoption, and outcomes for a portfolio of 30-40 accounts, from pre-sales through renewal
- Lead deployment planning and implementation across your book, e.g.: scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of delivery (e.g. managing internal and partner teams), project reporting
- Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes
- Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement
- Drive product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities with a point of view on how they enable customer growth
- Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal
- Build and deliver executive business reviews that connect Amplitude usage to measurable business impact, turning adoption into a renewal and expansion story
Requirements
- Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences.
- With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever.
- Technical Fluency: Comfortable with Amplitude data architecture, instrumentation methods, taxonomy design, and AI agent workflows.
- AI Innovation: Embeds AI in day-to-day workflow to improve efficiency and customer outcomes. Experiments, iterates, and shares best practices.
- experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS 2+ years of
- experience specifically leading enterprise software deployments where change management and foundational data governance were core priorities.
- Expert-level project management skills and the ability to thrive in an independent and fast-paced environment. Nice to have: Prior
- experience with digital analytics, product analytics, or adjacent data/experimentation platforms
- Experience using Amplitude as a practitioner Fluency in Mandarin
Experience
- At a minimum, you need to have: 5+ years of
- 2+ years managing a portfolio of 20+ mid-market or emerging enterprise accounts •
Benefits
- Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions.
Contact
- Learn more at amplitude.com .
- Any emails from the Amplitude recruiting team will come from an @ amplitude.com email address.
Additional details
- Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams.
- As an organization, we deliver for our customers by living our values.
- We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.
- We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.
- The Technical Success Manager sits within Amplitude's Customer Success organisation and is responsible for building deep customer relationships while driving measurable, long-term value from the Amplitude platform.
- This role is equal parts technical advisor, delivery lead, and strategic partner — working across a portfolio of accounts from deployment through renewal and expansion.
- Based in Singapore , you'll support customers across Southeast Asia and the broader APJ region, working closely with Account Executives and internal delivery teams.
- Partner with Account Executives on renewals and expansion, building the value story, coaching champions, and identifying growth opportunities across your book
- Serve as the voice of the customer internally, channeling product feedback, market needs, and customer priorities to shape how Amplitude builds and delivers
- Continuously improve how you operate: develop repeatable playbooks, share best practices across the team, and find new ways to drive customer outcomes at scale