Specialty Pharmacy Supervisor of Patient Services

Portland, United StatesOn-site

Responsibilities

Review Staff messaging/Epic pools to make sure work is done in timely manner;
Review email communications-step in when needed for FFT communications/delivery slip concerns;
Evaluate TelemetryRx completion throughout the week, arrange for backup as needed;
Evaluate, make recommendations and implement changes to processes and workflows based upon the direction of the MPS;

High school diploma or equivalent Years of
Required Licensure/Certification: Experienced pharmacy technicians who are registered with the State of employment and nationally certified as a CPhT. Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
The applicant should have a desire and aptitude for leading and developing others and the ability to establish credibility within a team environment.
The applicant should be highly proficient in Pharmacy Operating Systems and EMR's and a working knowledge in Microsoft Office products.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Location: Remote with onsite travel as needed (West Coast Region) Job Purpose:
Provide support to the Manager of Patient Services, as well as workflow/productivity evaluation and supervision of team members. Job Duties:
Responsible for directly supervising a team of exempt and/or non-exempt employees.
Tasks will include: Setting targets & expectations, timecards review, performance evaluations & coaching (Maximum of 10 FTE’s)
Trouble shoot work flow questions as needed when liaisons reach out;
PA log- review PA log activity report weekly and report gaps to responsible party. Spot check random disease states throughout the week;
Observe/evaluate people's workflow provide feedback;
Promoting collaboration between refill technicians, pharmacy liaisons, pharmacy operations staff, and PSC staff.
Weekly review of Telemetry lists and follow up with team regarding opportunities for positive patient interactions and workflow improvements;
Collect all required information for access i.e. DOB, SSN, immunizations, phone number, address