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Posted Jun 11Onboarding Manager
Hybrid
Responsibilities
- Manage the onboarding lifecycle from kickoff to activation.
- Guide customers through platform setup, integrations, and program configuration.
- Deliver onboarding sessions and training to clients.
- Ensure customers follow best practices for successful program setup.
- Identify and resolve common onboarding challenges.
- Maintain project timelines and ensure milestone completion.
- Collaborate with internal teams, including Integration Engineering, Sales, and Customer Success.
- Track onboarding progress and communicate status to stakeholders. What You Have:
Requirements
- experience for new & existing customers.
- Ability to communicate technical concepts to non-technical audiences Client-facing
- experience in onboarding, implementation, or customer success
- Ability to manage multiple onboarding projects simultaneously 2+ years
- experience in customer-facing roles •
- Experience in client onboarding, affiliate/influencer management, or customer success is preferred Benefits:
- Learning the advanced partnership automation products
Benefits
- Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- Medical Aid and Provident Fund
- 3-year vesting schedule pending Board approval Internet Allowance
- Fitness club fee reimbursements
- Technology Stipened Primary Caregiver Leave Mental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage
Contact
- At impact.com we are passionate about our people, our technology, and are obsessed with customer success.
- impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more.
- To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit www.impact.com .
- Onboarding at impact.com
- The impact.com Onboarding teams own the first
- Your Role at impact.com :
- impact.com is proud to be an equal opportunity workplace.
Additional details
- Working together enables us to grow rapidly, win, and serve the largest brands in the world.
- We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded.
- If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!
- The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go.
- experience customers have after they decide to partner with us, and we set the tone for everything that follows.
- We're the bridge between a signed deal and real, measurable value - the team that turns excitement into momentum and makes sure every customer hits the ground running.
- Part project manager, part consultant, part platform expert, you'll immerse yourself in how businesses actually operate - learning their goals, their workflows, and what success looks like for them - then map all of that to our platform in a way that clicks.
- One moment, we might be onboarding a scrappy five-person startup finding its footing, and then the next, partnering with a Fortune 500 business to roll out across global teams.
- The range of industries, business models, and challenges you'll encounter here is unique.
- We're looking for people who can build trust quickly, think on their feet, and who get energized by the puzzle of understanding someone else's business.