other
Posted 3 hours agoOnboarding Manager
Hybrid
Responsibilities
- Manage the onboarding lifecycle from kickoff to activation.
- Guide customers through platform setup, integrations, and program configuration.
- Deliver onboarding sessions and training to clients.
- Ensure customers follow best practices for successful program setup.
- Identify and resolve common onboarding challenges.
- Maintain project timelines and ensure milestone completion.
- Collaborate with internal teams, including Integration Engineering, Sales, and Customer Success.
- Track onboarding progress and communicate status to stakeholders. What You Have:
Requirements
- experience for new & existing customers.
- Ability to communicate technical concepts to non-technical audiences Client-facing
- experience in onboarding, implementation, or customer success
- Ability to manage multiple onboarding projects simultaneously 2+ years
- experience in customer-facing roles •
- Experience in client onboarding, affiliate/influencer management, or customer success is preferred Benefits:
- Learning the advanced partnership automation products
Benefits
- Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- Medical Aid and Provident Fund
- 3-year vesting schedule pending Board approval Internet Allowance
- Fitness club fee reimbursements
- Technology Stipened Primary Caregiver Leave Mental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage
Contact
- At impact.com we are passionate about our people, our technology, and are obsessed with customer success.