Software Implementation Project Coordinator

Westbrook, United StatesOn-site

Requirements

You will assist internal partners with periodic audits to confirm compliance with IDEXX processes and ISO standards, if applicable.
Experience in SaaS onboarding delivery preferred.
Experience within the Veterinary industry preferred.
Experience with project management tools and collaboration platforms such as OneNote, Smartsheet, and GuideCX is beneficial (not required).
Possess the ability to devise tracking systems and efficient reporting.
Possess the ability to adapt to changing situations and navigate ambiguity.
Strong organizational skills with the ability to prioritize and follow up.
Possess the ability to multitask and be a self-starter.
If meaningful work and a sense of purpose are at the top of your list, you’ll find it here.

What You need to succeed: 2+ years of Project Coordination or Management experience. 3+ years of customer service experience.

What you can expect from us: Up to $66,000 annual salary based on
experience Opportunity for annual cash bonus Health / Dental / Vision
benefits day one 5% matching 401k On-the-job training and career advancement opportunities Additional
benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more Why IDEXX: We’re proud of the work we do, because our work matters.
At IDEXX, you’ll be supported by competitive compensation, incentives, and

Experience team, you will lead implementation projects of our veterinary software for IDEXX customers, primarily focusing on the ezyVet product suite.
Why this role matters: As the Software Implementation Project Coordinator in a customer-facing role you will handle software implementation projects.
You will manage single and multi-site software projects, ensuring all requirements, timelines, budgets, and customer satisfaction goals are met.
As the primary point of contact for hospital managers, you will keep stakeholders informed about progress, risks, and expectations.
You will work closely with customers and partners to drive a smooth onboarding and deliver an exceptional customer experience.
In this role: Planning : You will create detailed rollout plans and schedules using templated onboarding plans within GuideCX, including milestone tracking, resource allocation, and adherence to scope.
Key responsibility : Schedule implementation sessions, data collection, and trainer assignments.
Documenting: You will need strong attention to detail while managing multiple projects simultaneously is critical in this role.
You will be responsible for creating, maintaining, and completing project documentation to keep all stakeholders informed and ensure accurate revenue recognition for business governance.
You will record activities, identify obstacles, track costs, and provide results.