Technical Enablement Manager, Customer Experience

New York, United StatesRemote

Responsibilities

- Build and evolve onboarding: design journeys that reduce time-to-productivity and improve role readiness.
- Lead launch readiness: translate product launches into clear readiness plans, content, and delivery for customer-facing teams.

We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented.
Each and every team of Notinos is working to set the standard for how humans work together in the AI era.
From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
experience for Notion’s global customer
experience designing and maintaining scalable, durable learning and knowledge experiences, not just create one-off trainings; able to build and maintain a comprehensive library of training content, activities, knowledge base articles, and team-wide communications.
- AI literacy + excellent communication: curious and pragmatic about using AI tools in day-to-day workflows (content creation, knowledge ops, analysis/QA), with good judgment and oversight; clear writing, strong facilitation, and ability to tailor messaging to different audiences.

Notion is committed to providing highly competitive cash compensation, equity, and benefits.
The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s

Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life.
We care about craft, building things that last, and the belief that great work is still fundamentally human.
ABOUT THE ROLE: We’re looking for a Technical Enablement Manager to own the end-to-end learning, knowledge, and training
experience (CX) teams—spanning onboarding, change management, and continuous learning.
This is an opportunity to build, lead and innovate on programs that ensure customer-facing support teams have the knowledge, skills and processes they need to consistently deliver high-quality support experiences to Notion customers.
You’ll set the enablement strategy, partnering closely with CX leadership and cross-functional partners to identify skill, knowledge and process gaps, and translate those needs into durable enablement solutions—content, workflows, and programs.
We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person.
We’re looking for someone who’s excited to work alongside the team during those days.
WHAT YOU'LL ACHIEVE: - Own end-to-end CX enablement for a business vertical: define learning outcomes, readiness expectations, and content strategy across the learning journey (onboarding → proficiency → change management → continuous improvement).