Associate Customer Success Manager

United StatesRemote

Responsibilities

Support and engage with customers throughout all stages of their customer lifecycle: onboarding, adoption, expansion, retention, and advocacy.
Guide new customers through onboarding for MariaDB deployments.
Manage and maintain the automated program supporting relevant accounts within the portfolio.
Formulate an ongoing meeting cadence with the assigned portfolio.
Identify proactive opportunities to work with and provide value to customers.
Conduct regular business reviews within accounts, showcasing value and learning about business goals and priorities.
Encourage customer participation in company initiatives (Webinars, Roadshows, Product Feedback, etc).
Coordinate with Account Executives to ensure the upgrade, migration, and/or growth of the customer portfolio.
Manage and maintain customer portfolio in achieving the company's Net Retention goals.
Track record working effectively with internal, partner and customer teams

With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.
The Associate Customer Success Manager will be responsible for the long-term success, value, and retention of their customer portfolio utilizing our MariaDB database solutions.
Understand customers' data management strategies and effectively articulate additional improvements and/or new strategies for their MariaDB implementations with minimal guidance.
Ability to develop and maintain C-Level relationships.
An understanding of customer success principles.
Basic understanding of relational databases and specifically MariaDB concepts and features.
Can speak to new features and quickly speak to new releases of MariaDB.
Knowledge and understanding of databases
Proficiency in a foreign language Location
benefits and a massive degree of flexibility, freedom, and more. How to Apply
If you are interested in this position, please submit your application along with your CV/Resume through our ATS Greenhouse on our MariaDB Careers site.
MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes.

Creates persuasive, clear, and concise emails and presentations for various audiences with minimal guidance Bonus
Remote - US ( Austin, TX area, preferred ). Compensation
The annual anticipated U.S. base salary range for this full-time position is USD $60,000 - $70,000. The anticipated commission range is $25,000 - $30,000. Please note that commission is uncapped.
Actual salaries may vary and fall outside of this range depending on factors such as a candidate’s qualifications, geographic location, skills, experience, and competencies.
Salary is one component of MariaDB’s total rewards package, which includes, health insurance, life, and disability insurance, funds toward professional development resources, Flexible Paid Time Off (FPTO), paid holidays, and parental leave, just to name a few!
Salaries for candidates outside the U.S. will vary based on local compensation structures.
We provide a very competitive compensation package, additional

Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday.
Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people.
They will strengthen and manage the partnership between customers and the company.
This role focuses on interacting with customers regularly to build relationships, drive adoption, and provide awareness of all available company resources.
The Associate CSM is the primary point of contact for escalations and is responsible for working in collaboration with a team of Account Executives, Sales Engineers and other cross-functional teams, focused on helping our customers achieve their business goals.
Become a trusted advisor and advocate for customers within the company.
experience issues early, collaborating with Technical Support to understand their customer's issue, and assisting as an escalation point of contact.
Work with Sales Engineers and Professional Services to determine appropriate services for MariaDB upgrades, migrations, deployments, and/or maintenance.
Responsible for measuring, managing, and improving customer health, engagement, and value realization.
Articulate growth plans, expectations, and successes; documented and tracked within success plans.