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Posted 23 hours agoCustomer Service Representative
Gaithersburg Garage Doors Rockville, United StatesOn-site
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Requirements
- experience from the first phone call through job completion We're Looking For Someone With
- experience in a home service or field service environment.
- Experience in industries such as: Garage Doors HVAC Plumbing Electrical Appliance Repair Roofing Pest Control Restoration Locksmith Landscaping
- Ability to manage multiple priorities simultaneously
- Experience using ServiceTitan or similar scheduling software is highly preferred Why You'll Love Working Here Competitive pay
- All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
Experience
- 2+ years of customer service, dispatch, or scheduling
Benefits
- Medical, Dental & Vision Insurance
- Paid Time Off & Paid Holidays Employee Discounts
- *This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer. #GuildSP
- Pay Range $20 — $22 USD
Additional details
- Have you worked in HVAC, plumbing, electrical, garage doors, roofing, restoration, appliance repair, pest control, landscaping, or another fast-paced home service business?
- If you're experienced at managing busy phone lines, coordinating technicians, scheduling appointments, and keeping customers informed throughout the service process, we'd love to meet you.
- Gaithersburg Garage Doors is growing, and we're looking for an experienced Customer Service Representative/Dispatcher who thrives in a fast-paced service environment and enjoys helping customers while keeping technicians productive.
- This is an opportunity to build a long-term career with an established company that values teamwork, customer service, and professional growth. What You'll Do
- You'll serve as the communication hub between our customers and field technicians by:
- Scheduling service appointments and coordinating technician routes
- Dispatching technicians while balancing priority and efficiency
- Communicating appointment updates and arrival times
- Following up with customers regarding completed work and service questions
- Assisting customers through phone, email, and text