Customer Success Specialist

Bengaluru, IndiaOn-site

Responsibilities

Manage Customer's advertising spend to approved budgets
Collaborate with Engineering and platform team for product improvements
Track record of retaining and renewing Enterprise customers in the SaaS space. Nice to have: •
Track record of retaining and renewing Enterprise customers in the SaaS space

CommerceIQ is building the AI platform that runs commerce for the world's largest brands.
We are not selling AI demos.
We are shipping AI agents for content, media, and sales into the workflows of the Fortune 100 every week.
Since we partner with e-commerce sales and marketing operations teams on growing their Amazon business, our Customer Success Specialists need to be skilled at understanding the customer’s business priorities and able to map the product capabilities of CommerceIQ and the Amazon e-commerce platform.
Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field
experience in running media and advertising engagement with customers, in a consulting/agency role •
Experience in managing e-commerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands •
Experience managing Amazon search (AMS) and display (DSP) marketing budgets in the multi-million dollar range
An analytical approach to problem-solving with advanced Excel skills Project management
experience and ability to anticipate and mitigate risks Proven
Experience in working with VP, SVP, and C-level executives of enterprise-level companies
Experience working with omnichannel such as Wal-Mart, Instacart, etc..
Knowledge of Amazon marketing tools (AMS, AMG, AAP, etc)