customer support
Posted 14 hours agoCustomer Success Specialist
at CommerceIQ
Bengaluru, IndiaOn-site
Responsibilities
- Manage Customer's advertising spend to approved budgets
- Collaborate with Engineering and platform team for product improvements
- Track record of retaining and renewing Enterprise customers in the SaaS space. Nice to have: •
- Track record of retaining and renewing Enterprise customers in the SaaS space
Requirements
- CommerceIQ is building the AI platform that runs commerce for the world's largest brands.
- We are not selling AI demos.
- We are shipping AI agents for content, media, and sales into the workflows of the Fortune 100 every week.
- Since we partner with e-commerce sales and marketing operations teams on growing their Amazon business, our Customer Success Specialists need to be skilled at understanding the customer’s business priorities and able to map the product capabilities of CommerceIQ and the Amazon e-commerce platform.
- Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field
- experience in running media and advertising engagement with customers, in a consulting/agency role •
- Experience in managing e-commerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands •
- Experience managing Amazon search (AMS) and display (DSP) marketing budgets in the multi-million dollar range
- An analytical approach to problem-solving with advanced Excel skills Project management
- experience and ability to anticipate and mitigate risks Proven
- Experience in working with VP, SVP, and C-level executives of enterprise-level companies
- Experience working with omnichannel such as Wal-Mart, Instacart, etc..
- Knowledge of Amazon marketing tools (AMS, AMG, AAP, etc)
Experience
- 2+ total years of professional work experience 1+ years