other
Posted 2 days agoAcademic Services Officer
Remote
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Responsibilities
- Support the student at-risk framework by assisting with the identification, monitoring, documentation, and follow-up of at-risk students.
- Maintain clear and accurate communication with students and relevant stakeholders throughout academic processes.
- Maintain accurate, consistent, and up-to-date data across student management and administrative systems.
- Support the Academic Services Manager with a range of academic administration activities and operational tasks.
- Ensure accurate record-keeping and documentation across all academic services functions.
- Build and maintain positive working relationships with internal stakeholders across Academic, Student Experience, Student Administration, Quality Assurance, and People & Culture.
- Collaborate with internal teams to resolve academic administration issues and support student success.
- Support the broader Academic Services team with administrative duties and projects as required.
Requirements
- Ikon Institute of Australia (Ikon) : HE provider for domestic and international students. Learn more about Ikon. About The Role
- Bachelors/Associate degree in business administration or related field and an
- experience within an education environment. Previous
- experience in higher education administration or academic services is highly regarded.
- Proficiency in Microsoft Office 365.
- Strong interpersonal skills with the ability to build positive relationships across diverse stakeholder groups.
- This is a beta feature to avoid spam applicants.
Benefits
- Training and Development opportunities - Professional development allowance available to invest in your future & help you stay at the forefront of your field
Contact
- Apply online or send your resume and cover letter to trisha.singson@edu.com.au Only applicants with the right to live and work in Australia will be considered. Shortlisted candidates will be notified.
Additional details
- EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services.
- We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:
- Australian Learning Group (ALG) : VET provider for international students. Learn more about ALG.
- We are seeking a proactive, detail-oriented, and student-focused Academic Services Officer to join our Higher Education Academic Services team.
- This role is central to supporting the effective delivery of academic operations, ensuring students receive timely, professional support throughout their academic journey.
- You will play an important role in maintaining accurate academic records while contributing to a positive student
- experience and ensuring compliance with institutional policies.
- This position will be based within our Offshore Team (Remote Work and Day Shift). Key Responsibilities
- Provide responsive, accurate, and professional support to student enquiries, escalating complex matters where appropriate.
- Assist in implementing reasonable adjustments for students in accordance with Learning Access Plans and institutional policies.