customer support
Added Apr 28Customer Success (AI Products)
at Discz Music
Bengaluru, Karnataka, United StatesOn-site
Requirements
- ShortLoop builds AI Agents for US automotive dealerships.
- Our AI handles inbound calls, missed calls, service bookings, and outbound campaigns across Sales, Service, and Reception.
- You will: Deploy AI systems at new dealerships Coordinate integrations with engineering Configure workflows, dashboards, data in accordance with dealership
- experience in SaaS Customer Success / Implementation / Solutions
- Experience serving US customers preferred Strong analytical mindset (comfortable with numbers, metrics, dashboards) Excellent written and verbal English communication Process-driven and detail-oriented Comfortable working in US hours Startup experience preferred
Additional details
- We work with individual and multi-store dealer groups across the US and are rapidly scaling.
- About the Role We are hiring for our Customer Success team to own the full lifecycle of dealership deployments. This is not a passive “account manager” role.
- requirements Analyze call data and performance metrics Run performance reviews with dealer GMs & Sales & Service Directors Identify gaps and drive improvements Ensure renewals, upsell and multi-store expansion This is a hands-on role working daily with: US dealership operators Our Sales & Engineering team Real call data and operational metrics You must be extremely detail-oriented and comfortable working with numbers, dashboards, and process documentation.