customer support
Posted 4 days agoSocial Media, Customer Support Associate
at Stripe
Bengaluru, IndiaOn-site
Responsibilities
- Coordinate executive escalations from Stripe’s leaders with other teams
- Contribute and manage new programs focused on improving the Stripe user experience
- Identify operational process gaps and initiate continuous improvements to accelerate global scale while delivering an exceptional experience for Stripe users.
Requirements
- Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.” Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users.
- experience by efficiently and accurately resolving issues across social media platforms (e.g., X, Linkedin, Facebook, and others)
- experience with social media support and/or an interest in resolving user issues through those channels (eg. Twitter, Linkedin, Facebook) You have prior
- experience in customer support and external user facing operations.
- You have a user first mindset and are energized by the challenge of solving difficult problems
- You excel in analytical thinking and problem solving
- You have a process-oriented mindset and ability to get things done
- experience or knowledge in user support Prior
- experience working on projects or process improvement initiatives
Benefits
- qualifications are a bonus, not a requirement.
Additional details
- Stripe is a financial infrastructure platform for businesses.
- Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
- Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
- That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team
- We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible.
- Today, Stripe handles over a million support cases per year and processes millions of internal transactions.
- We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth.
- Doing so requires us to invest significant resources into building this experience ourselves. What you’ll do
- Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade.
- We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth.