Associate Director, Business Operations and Analytics, Diagnostic Imaging & Telemedicine

Westbrook, United StatesOn-site

Responsibilities

Champion a focus on moving away from manual, repetitive workflows toward automated systems that free up capacity and reduce error.
Define, build, and maintain the core data models, dashboards, and reporting infrastructure that give leadership clear, trusted answers to business-critical questions — from funnel performance and customer retention to revenue forecasting and case volume trends.
Create clear roles, invest in individual growth, and establish a team culture defined by ownership, and continuous improvement.

Your primary goal will be to advance operational capabilities & maturity, eliminate friction in our operations, unlock insight from our data, and deploy AI-powered solutions that accelerate decision-making and business outcomes.
AI-Powered Operations: Champion the use of AI tools and agents to automate business processes and analytical workflows.
This includes deploying LLM-assisted reporting, intelligent alerting, and autonomous data pipelines that surface the right insights at the right time — without requiring manual intervention.
experience in sales operations, business operations, or data analytics roles, with demonstrated progression in scope and impact. 3+ years of direct people management experience, with a track record of building effective teams and developing talent.
Deep expertise in commercial operations fundamentals: CRM management (Salesforce preferred), order flow, pipeline reporting, and revenue operations.
Strong analytical foundation — you are comfortable writing SQL, building data models, and designing dashboards. Demonstrated
Ability to work effectively in a matrixed organization, partnering across sales, marketing, finance, product, and medical teams to drive shared outcomes.
Strongly Preferred: MBA and/or management consulting
experience at a Big Three firm Hands-on
experience with AI tools in a business context — including using LLMs, AI agents, or automation platforms to reduce manual work and accelerate insight delivery. Compensation and