Customer Success Manager

Remote

Responsibilities

Manage a group of enterprise software customers, keeping them engaged and using ResMed products, with the goal of maximizing value, growing business, building customer loyalty and reducing churn.
Ensure customers are set-up for long-term success with ResMed.
Proactively analyze and understand customer’s data, trends, and behaviors, identifying possible challenges and opportunities for expansion revenue.
Collaborate with customers and ResMed commercial teams to integrate client feedback and

Combining a strong understanding of ResMed software with customer workflows and their environment, triage requests by gathering
experience into decisions on commercial strategies, products, and service offerings to improve client usability, satisfaction, and loyalty. Let’s talk about Qualifications and
Experience Demonstrated technical aptitude with the ability to quickly understand and navigate complex enterprise software;
experience with healthcare technology and sleep lab environments is considered a strong asset. University degree or College diploma in a relevant discipline or equivalent
experience in a technology environment, med-tech environment preferred. Minimum 3 years’
experience contributing to a customer success model.
Strong and polished professional communication skills (phone, email, in-person) Ability to plan, prioritize and effectively manage tasks to achieve objectives.
Demonstrated ability to deal with situations where information is difficult to obtain, complex or ambiguous.
Travel required must have a valid passport.

Expression of Interest Please note we plan to hire for this role in the near future.
Any applications to this job posting are to express interest in possible future openings (no current role is open).
Due to this being an expression of interest, there may be a delay in hearing back from our recruiting team.