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Posted 15 hours agoCustomer Service Representative (Danish Speaker)
at Goodyear
Se Sweden Stockholm, SwedenOn-site
Responsibilities
- Support customers with delivery timelines, product availability, and smart alternatives when needed.
- Collaborate closely with Sales and Supply Chain teams to solve customer needs and special requests.
- Handle customer claims in the Quality Management (QM) system and support fast, fair resolution.
- Ensure first-time resolution wherever possible - making things easy and efficient for the customer.
Requirements
- experience in customer service, order management, supply chain, or similar roles.
- Strong Excel skills and comfort working with systems (SAP experience is a plus).
Experience
- What We’re Looking For Fluent Danish, Swedish, and English communication skills. 4–5+ years of
Benefits
- About Goodyear We’re dedicated to producing, innovating, and servicing the best tires in the world.
Contact
- For more information about Goodyear and its products, go to www.goodyear.com/corporate Goodyear is an equal employment opportunity employer.
Additional details
- For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility.
- Today, we’re one global team united by bold thinking, relentless drive, and a passion to exceed expectations.
- If you’re ready to embrace change and make an impact in your career, let’s go.
- Why This Role Matters The role focuses on managing customer orders and order-to-cash processes, ensuring smooth end-to-end follow-up in line with Goodyear standards while delivering high customer value and satisfaction.
- You will work closely with Sales and Supply Chain teams to ensure customer needs are met, handle special requests, and proactively support the overall order management process.
- A key part of the role is ensuring reliable order execution, timely communication on availability and delivery, and efficient resolution of customer claims in the Quality Management system across logistics, billing, and pricing areas.
- Success is measured through service level, delivery performance, and customer satisfaction, with a strong focus on first-time resolution and continuously improving the customer experience.
- What You’ll Do Take ownership of customer orders from start to finish, ensuring smooth and accurate order processing.
- Proactively follow up on orders and customer inquiries to ensure a seamless end-to-end experience.
- A naturally proactive mindset — someone who spots what needs to be done before being asked.