engineering
Posted 1 weeks agoAI Success Engineer - EDU
at openai
Singapore, SingaporeRemote
Responsibilities
- - Drive and demonstrate value realization by establishing baselines and success metrics, analyzing adoption and usage, coordinating progress across stakeholders, and communicating outcomes through quantitative reporting and qualitative impact stories.
- - Build strong relationships with executive sponsors, IT/security leaders, academic stakeholders, faculty champions, researchers, and operational teams to understand EDU specific workflows.
Requirements
- About the Team OpenAI’s AI Success Engineer team partners with the world’s most ambitious organizations to translate cutting edge AI into real business value.
- Every engagement is an opportunity to shape how AI changes work, productivity, and innovation.
- experience in technical customer-facing roles such as technical account management, technical GenAI consulting, solutions architecture, technical delivery leadership, education technology implementation, or enterprise SaaS adoption.
- - Hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, common integration patterns, and the ability to explain model behavior, limitations, technical tradeoffs, embeddings, retrieval, fine-tuning, or custom model usage.
- - Ability to be a thought partner for C-level and academic leaders while also diving deep with technical teams.
- - A strong record of driving technical deployments and owning meaningful adoption and value outcomes in complex organizations.
- About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence
Experience
- You’ll thrive in this role if you: - 8+ years of
Additional details
- We guide customers from first deployment through scaled enterprise adoption.
- Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery.
- Our customers range from fast growing digital natives to the largest global enterprises, government agencies and educational institutions.
- About the Role The Success Engineer role is the primary post-sales point of contact for a portfolio of education institutions.
- You are responsible for driving account health and adoption, ensuring technical readiness, identifying high-impact academic and administrative use cases, and delivering measurable value to our education customers using OpenAI’s platform.
- This role blends technical leadership, program management, customer advisory, and product influence.
- You will partner deeply with customer teams, map workflows, lead configuration and enablement, oversee deployment plans, and guide institutions toward high impact use cases that showcase the full value of our platform.
- You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer
- experience is connected and successful across every touchpoint.
- Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible business impact.