customer support
Posted 2 weeks agoSenior Customer Success Manager- Public Sector
at GitLab
United StatesRemote
Responsibilities
- Guide customers on how to use the GitLab platform effectively, drawing on common best practices, DevSecOps principles, and typical Git workflows and branching strategies.
- Map and manage the customer journey, and coach customers on how to adopt new GitLab use cases over time.
- Own a defined book of business with responsibility for driving adoption, retention, expansion, and overall customer satisfaction.
Requirements
- GitLab is the intelligent orchestration platform for DevSecOps.
- The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact.
- You’ll turn pre-sales command plans into clear, actionable objectives, guide customers through their adoption journey, and enable them on common Git, CI/CD, and DevSecOps best practices so they can deliver secure software more efficiently.
- Stay current on GitLab releases and help customers understand and apply new features to their environments and use cases.
- Background in Customer Success or a similar customer-facing role with a track record of driving satisfaction, adoption, and retention. •
- Experience partnering with customers to connect technical capabilities to business outcomes and define measurable objectives.
- Understanding of Git and common branching strategies, along with familiarity with the software development lifecycle and development pipelines.
- Knowledge of continuous integration, continuous deployment, and DevSecOps concepts and how customers apply them.
- Strong verbal, written, presentation, and organizational skills, with the ability to explain technical topics in clear, simple language.
- Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification.
- If you have a disability or special need that requires accommodation , please let us know during the recruiting process .
Benefits
- Flexible Paid Time Off
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave Home office support
- The base salary range for this role’s listed level is currently for residents of the United States only.
- This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits.
- benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
- United States Salary Range $103,200 — $174,600 USD How GitLab Supports Full-Time Employees •
- Flexible Paid Time Off
- Parental Leave
Additional details
- More than 50 million registered users and more than 50% of the Fortune 100
- trust GitLab to ship better, more secure software faster.
- GitLab is where careers accelerate, innovation flourishes, and every voice is valued.
- Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
- Co-create the future with us as we build technology that transforms how the world develops software.
- Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license.
- Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025.
- Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
- As a Senior Customer Success Manager on our Public Sector team, you’ll help U.S. government and public sector organizations realize meaningful business outcomes with the GitLab DevSecOps platform.
- Acting as a trusted liaison between your customers and GitLab Support, Product Management, Engineering, Sales, and Professional Services, you’ll own a portfolio of accounts and focus on increasing adoption, retention, growth, and overall satisfaction while staying current on GitLab product releases.