HCO Account Management

Responsibilities

• Foster a culture of accountability, collaboration, and continuous improvement.
• Build and nurture relationships with key client stakeholders, including C-suite and VP-level decision-makers, to identify business needs and opportunities for growth.
• Maintain regular communication and on-site engagement to ensure client satisfaction and expand platform utilization.
• Develop and execute account growth strategies that align with client goals and Locumsmart’s broader business objectives.
• Identify opportunities to expand Locumsmart’s technology and staffing solutions within existing accounts.
• Lead cross-divisional efforts by collaborating with internal departments (Sales, Product, Customer Success, etc.) and external vendors to deliver cohesive client experiences.
• Champion vendor engagement and alignment with client goals across the platform.
• Oversee account performance metrics, client health reporting, and success plans to mitigate risk and optimize results.
• Negotiate client contracts and manage renewal cycles, ensuring mutual value and compliance.
• Present data-driven insights and recommendations to clients and internal leadership.
• Manage CRM and account data to maintain accuracy and support forecasting.
• Track record of meeting or exceeding revenue goals and performance targets.

Requirements

• Qualifications Demonstrated ability to manage and grow large enterprise accounts.
• Strong presentation and communication skills with the ability to influence executive stakeholders.
• Experience working across departments and managing through indirect influence. Education &
• experience leading teams with proven success in coaching and developing talent. Preferred Bachelor’s degree required; Master’s degree a plus.
• Experience in healthcare staffing or within a VMS/MSP environment.
• Deep understanding of healthcare systems, delivery models, and operational structures.
• Willingness and ability to travel as needed for client engagement.

Experience