design
Posted 6 days agoSenior UX Research Manager
at Superapp
United KingdomOn-site
Responsibilities
- Define and own the multi-year UX research strategy aligned to Super's product and business goals across sports betting, gaming, and payments verticals.
- Build and maintain a research roadmap that balances generative discovery, evaluative testing, and longitudinal tracking at scale.
- Grow junior managers in both UX Research and Market Research.
- Maintain a hands-on presence — conduct research yourself, review screeners and discussion guides, and be present in sessions, not only in deck reviews.
- Build a culture of craft and rigour; personally mentor researchers on methodology selection, analysis quality, and storytelling.
- Own hiring, performance management, career development frameworks, and team structure, adapting org design as the team scales.
- Create psychological safety and high-output norms simultaneously: a team that ships great research fast and keeps raising the quality bar.
- Lead the transformation of Super's research workflows through AI — identify, pilot, and embed AI tools for participant recruitment, auto-transcription and synthesis, pattern recognition, and accelerated insight generation.
- Champion AI-assisted analysis (e.g. LLM-powered thematic coding, sentiment analysis across user feedback pools) to reduce time-to-insight without sacrificing rigour.
- Establish responsible AI use guidelines for research, ensuring synthetic data, simulated users, and AI-generated summaries are used critically and transparently.
- Design and deliver research artefacts calibrated for executive consumption: crisp, opinionated, and actionable — decision-accelerating briefs, not exhaustive reports.
- Build a culture of evidence-based decision-making across Product, Engineering, Marketing, and Commercial teams by embedding research touchpoints in planning and OKR cycles.
- Research practice & infrastructure
- Build and own the research operations infrastructure: panel management, vendor relationships, consent frameworks, data governance, and tooling stack (e.g. Dovetail, UserZoom, Lookback, Maze).
- Establish a shared research repository that makes insights discoverable and reusable across product teams.
- Develop research democratisation programmes — training product managers and designers in appropriate self-serve methods whilst protecting methodological integrity.
- Define quality standards and peer-review practices that elevate the output of every researcher on the team.
- Proven track record of conducting and leading both qualitative and quantitative research — as comfortable running a contextual inquiry as designing a quantitative survey instrument. •
Requirements
- AI-driven research operations
- Stay ahead of AI-native research methods (e.g. conversational research agents, automated usability benchmarking) and make evidence-based bets on adoption.
- experience in high-growth product environments, with at least 5 years in a people management role. Demonstrated
- experience managing large research teams (6+ direct and indirect reports) in a fast-paced, matrixed organisation.
- Experience presenting research to C-suite and board-level stakeholders and influencing major product or business decisions. Hands-on
- experience implementing AI tooling in research workflows — not just awareness, but actual deployment and change management.
- Strong command of the full research methods toolkit: ethnographic research, diary studies, usability testing, concept testing, conjoint analysis, surveys, behavioural analytics, and more.
- Experience in betting, gaming, fintech, or other high-velocity consumer product environments.
- Academic background in HCI, Psychology, Cognitive Science, Sociology, or a related human behaviour field. •
- Experience building research practices from scratch or through significant transformation phases.
- Fluency in data tools (SQL basics, Tableau, Amplitude, Mixpanel) to triangulate behavioural with attitudinal data. •
- Experience with internationalisation research across multiple markets and cultures. What we offer
Experience
- 10+ years of UX research
Benefits
- Medical / Health Insurance Open Annual Leave
- Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision.
Additional details
- We are on a mission to pioneer the world’s next era of play.
- As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences.
- Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.
- As Senior UX Research Manager at Super, you will own and scale a high-impact research function that sits at the heart of every major product decision.
- This is not a purely strategic or administrative role — we are looking for a hands-on research leader who can manage and grow a large team whilst simultaneously being a credible, practising researcher.
- You will report to the Research Director and have a direct seat at the executive table, shaping product strategy through the voice of the user.
- Translate ambiguous business challenges into crisp research programmes that generate confident executive decisions — from market expansion and feature prioritisation to onboarding flows and live betting experiences.
- Directly manage and grow a team of 6–8 UX researchers across seniority levels, spanning qualitative, quantitative, and mixed-methods disciplines.
- Partner with data science and analytics to build continuous research intelligence pipelines that surface user signals in near-real-time.
- Operate as a trusted adviser and thought partner to the VPs of Product and VP of Design, shaping strategic decisions with user evidence before options narrow.