Patient Experience Coordinator

Remote

Responsibilities

Maintain accurate documentation and ensure all patient interactions are recorded in accordance with established workflows and HIPAA requirements.
Prioritize multiple patient conversations while meeting service level expectations in a dynamic environment.

Work within a tech-enabled, AI-supported care environment
experience in healthcare coordination, patient support, care navigation, customer success, or another patient-facing healthcare role.
Exceptional written and verbal communication skills with a high level of empathy, professionalism, and emotional intelligence.
Ability to work independently in a dynamic, remote environment while collaborating effectively with cross-functional teams.
Data driven mindset with the ability to track tasks, maintain accurate records, and follow structured workflows
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Contribute to operational initiatives that improve patient satisfaction, communication quality, and organizational performance. What You Bring 2+ years of

Powered by Sunriseâs technology, Dreem Health makes sleep care simple â replacing long waits and in-lab sleep studies with home-based testing, expert telehealth visits, and personalized treatment plans that are easy for patients to follow.
If you're passionate about patient care, thrive in a dynamic setting, are organized, proactive, patient-focused, and motivated by measurable outcomes, this role offers the opportunity to make a meaningful impact on how sleep care is delivered at scale.
Comprehensive health benefits (medical, dental, vision)
20 days PTO + 10 paid holidays + 80 hours paid sick leave Internet stipend Compensation
$23 - $25 depending on experience.
Compensation Range - Depending on
Experience: $23 USD - $25 USD
Dreem Health / Sunrise is an Equal Opportunity Employer.

Dreem Health is Americaâs leading digital sleep clinic.
This is a high-impact role reporting directly to the Customer Succes Manager.
You'll play an important role in helping patients stay informed, engaged, and supported by delivering timely communication, resolving non-clinical questions and requests, coordinating cross-functional handoffs when needed, and supporting operational workflows that contribute to an exceptional patient experience.
At Sunrise Group, we work on a problem that affects millions: poor sleep and untreated sleep disorders. Our mission is to make diagnosis and care easier to access, and weâre proud of the experience we provide to patients.
We feel responsible for making it better every day.
If youâre looking for the autonomy to take ownership of your work, make an impact, and be part of a team where ideas move fast and everyone has a voice - this role is for you! What Youâll Do
Serve as a primary point of contact for patients through phone, email, and in-app messaging.
Partner with Care Coordination, Billing, Clinical Operations, and other cross-functional teams to ensure patients receive coordinated support throughout their care journey.
Resolve a broad range of non-clinical patient inquiries while delivering a positive, patient-centered experience.
Escalate clinical, billing, or patient access concerns to the appropriate teams when additional expertise is required.