Customer Support Consultant - Reference Labs

Westbrook, United StatesRemote

Requirements

What you need to succeed: A proven track record of providing extraordinary customer service over the phone Ability to be on the phone for 8 hours a day in a quiet workspace or office Associate’s or Bachelor's degree in a computer-related or scientific (e.g.
experience Superb listening and communication (verbal and written) skills, plus strong interpersonal skills with the ability to establish rapport quickly Strong computer and technical skills Problem-solving skills, attention to detail, strong organizational skills, and ability to multitask Ability to learn quickly and apply skills and abilities to a variety of customer interactions Ability to thrive in a fast-paced environment: you will navigate a variety of inquiries to provide a solution to our customer
Experience in a technically related field, veterinary practice, laboratory setting, and/or contact center environment preferred *When working from your virtual office, you are required to be available by telephone, voicemail, email, and Microsoft Teams messaging during your scheduled business hours.
You will be supplied with a laptop, docking station, monitor(s), and headset, which will need to be maintained appropriately.
The ability to work 8.5 hours between 10:00am and 10:00 PM EST Monday – Friday and Saturdays (9 AM – 5:30 PM EST) on a rotating basis.
If meaningful work and a sense of purpose are at the top of your list, you’ll find it here.

As a Customer Support Consultant, you will handle a variety of inquiries from IDEXX customers, answering 50 – 70 calls daily and providing a solution to a customer every 5 minutes on average.
Candidates local to the Westbrook, ME office are encouraged to apply and may be expected to attend on-site work periodically, based on business needs.
This position is otherwise virtual and open to candidates regardless of location.
The start date for this role will be August 31, 2026.
Why this role matters: Our Customer Support Consultants are the direct line between IDEXX and our customers.
They serve as the direct connection between veterinary professionals and vital diagnostic services, ensuring timely, accurate communication that helps clinicians make informed decisions and ultimately keeps pets healthy.
In this role: You will act as the liaison between customers and our IDEXX laboratories.
You will answer customer questions and quickly and effectively resolve issues, primarily over the phone.
You will provide and clarify lab test results, coordinate follow-up tests on samples, and help coordinate the pickup and delivery of samples.
Biology, Chemistry, etc.) discipline, or equivalent combination of education and