Program Manager, Detection & Enforcement, Youth Safety

On-site

Responsibilities

Drive product and process improvements
Recommend and drive youth safety initiatives that reduce average handle time, escalation rates, and help identify additional harms
Own product and process improvements for all NCMEC reports, CSAM enforcement, and other child sexual exploitation harms
Manage the tooling roadmap for the team, develop and prioritize tool requests
Audit operations and report handling, in collaboration with our QA team, to identify processing gaps and root cause issues to drive continuous improvement in detection, moderation, and tooling
Advise and guide efforts by supporting Discord stakeholder teams, including Vendor Operations, Data Engineering, Threat Research, and Policy to incorporate user safety initiatives, projects, and planning
Ensure delivery of high quality, trauma-informed, person-centered services to prevent crimes against children and other vulnerable populations
Manage and drive the proactive detection roadmap:
Work with engineering to assess the effectiveness of image hashing, novel CSAM classifiers, and other detection for CSAM content; drive roadmap goals for detection improvements
Conduct comprehensive product audits to understand where we can deliver more impact for young people, driving policy, product, tooling, and process recommendations

You will serve as the internal subject matter expert across product, detection, tooling, and bugs, including working with XFN teams to drive safety improvements.
Work cross functionally with our Safety product team to develop ML tooling for detection and automated enforcement of high-harm groups and behavior
In depth knowledge of child sexual exploitation investigation, detection, and reporting obligations for industry, equivalent of 6-10 years of project or program management
Intermediate SQL Proficiency and technical skills
A Bachelor’s degree Program management
experience establishing and driving operational projects at scale
Ability to create effective relationships, influence, and collaborate at all organizational levels Demonstrated
experience with organizational capacity, namely building and strengthening teams at scale, as well as building and strengthening stakeholder partnerships •
Experience analyzing and mitigating high-impact threats and online threat actors, with a track record of managing tactical and strategic initiatives resulting in measurable change
experience in creating and up-leveling harm detection strategies such as ML models, image hashing, or user reports Previous
experience with incident management in other global trust and safety teams

Qualifications (bonus points): Direct
The US base salary range for this full-time position is $160,000.00 to $180,000.00 + equity + benefits.
Our salary ranges are determined by role and level.
Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits. Why Discord?

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games.
Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.
As the Program Manager, Detection & Enforcement, Youth Safety on the Youth Safety team, you will program manage product and process initiatives that drive more effective and efficient mitigations across the minor safety remit.
Please note: This role involves exposure to potentially disturbing topics such as child sexual abuse material, exploitation imagery, and grooming-related content. Wellness support is provided.
Partner with our Product Operations teams to ensure internal workflows and tools are supportive of new product launches
Work with engineering to build out heuristic models for detection across content types, regions, and languages and harms
Act as the liaison between our team and Product and Engineering
Leverage data insights and strategic communication to make recommendations for large-scale initiatives and validate the safety-related impact and tradeoffs
Proven leadership in developing, articulating, and advocating policies and strategies relating to teen and child safety Preferred
Discord plays a uniquely important role in the future of gaming.