operations
Posted 2 hours agoManager, Data, Operations, and Reporting
at Sponsors for Educational Opportunity
New York, United StatesHybrid
Responsibilities
- Oversee workflows, governance protocols, and data standards in Salesforce that support accurate and auditable partner contribution tracking, participant records, and engagement history.
- Ensure alignment of data across integrated technology platforms, supporting data flow and integration between Salesforce, Tableau, Monday.com, and other systems used by the Operations team.
- Conduct regular data audits and clean-up activities to identify and resolve inconsistencies, duplicates, or gaps across program and partner data sets.
- Build and maintain Tableau dashboards and recurring reports that track partner health, participant engagement, placement outcomes, and contribution pipeline — ensuring data is current and displays accurately.
- Prepare ad hoc data pulls, analysis, and reports in response to requests from senior leaders and cross-functional teams, ensuring accuracy and appropriate urgency in all deliverables.
- Compile and organize data on partner engagement metrics — including communication responsiveness, event participation, intern placement rates, and full-time conversion — that feed into partner health scorecard and performance reporting.
- Monitor and flag data anomalies, reporting discrepancies, or incomplete records to the Assistant Director for timely resolution.
- Create and maintain project tracking tools in Monday.com, including building and updating boards to monitor operational initiatives, data requests, and stakeholder engagement across the team.
- Support participant enrollment and system tracking, including enrolling participants in relevant platforms and monitoring progression through program stages — as directed by the Assistant Director or Director.
- Support administrative and financial processes as needed, including payment requests, expense documentation, and other operational support tasks.
- Perform other assigned duties in support of Operations team goals and the overall mission of the organization, including special projects, data clean-up, and special population management.
Requirements
- This role supports the full scope of the Data & Reporting function — including Salesforce CRM maintenance, partner analytics and reporting, data integrity, and stakeholder responsiveness.
- In collaboration with the Assistant Director, Data & Reporting, maintain the integrity and accuracy of corporate partner and participant data in Salesforce, including populating, updating, and auditing records to ensure consistency across all partner and program data fields.
- Bachelor's degree required, or equivalent relevant work experience.
- experience in operations, data management, program coordination, or a related field;
- experience in nonprofit or educational settings a plus. •
- Experience working with Salesforce CRM required; familiarity with Tableau, Monday.com, or comparable reporting and project management tools strongly preferred.
- Passion for SEO's Mission: A deep curiosity and awareness of the barriers to entry and obstacles for pre-professionals launching careers in Corporate America, and a genuine dedication to closing opportunity gaps.
- experience with Salesforce CRM and Tableau required; adept at learning new systems and tools quickly. Intermediate to advanced Excel skills preferred.
- experience of the applicant along with the
- At SEO we are committed to cultivating a team that embodies the backgrounds and experiences of the constituencies we serve and the communities we live in, and a workplace that reflects the impact we make in the world.
- If you need accommodation while applying for a role with SEO, due to a disability, please email SEO Talent .
- Each year SEO serves 7,000+ participants nationally, and the organization is widely recognized for developing best-in-class programs with exceptional results.
- Not every SEO participant is on the same journey, but all are hungry for opportunity and SEO creates an ecosystem of excellence.
Experience
- 2-4 years of professional
Benefits
- Compensation: $70,500 - $83,000
- COMPENSATION & BENEFITS
- SEO offers a competitive compensation package and comprehensive
- benefits plan including low-cost health, vision, and dental options, a generous holiday schedule and PTO policies, disability coverage, fully paid time off for new parents, and employer contributions to health reimbursement and retirement accounts.
- The compensation listed in this posting reflects what SEO believes it will pay for this position at the time of this posting.
- Consistent with applicable law, compensation will be determined based on the skills, qualifications, and
- requirements of the position, and SEO reserves the right to modify this pay range at any time. EEOC Policy
- Equal Employment Opportunity is not just the law, it is our commitment.
Contact
- Learn more about SEO's programs here: https://www.seo-usa.org/our-programs/ .
Additional details
- Title: Manager, Operations, Data & Reporting
- Department: SEO Career & Alternative Investments
- Report to: Assistant Director, Data & Reporting
- Work Arrangement: Hybrid - 3 days/week in the SEO office at 55 Exchange Place, New York, NY 10005
- Founded in 1963 during the Civil Rights Movement, SEO closes educational and career opportunity gaps for 7,000 ambitious young people annually.
- The Manager also works closely with the Director, Operations, Data & Reporting to manage and contribute to broader Operations team projects and initiatives as directed.
- This makes the Manager a versatile member of the Ops team — one who brings both focused data and reporting support to the Assistant Director and flexible project capacity to the Director and the broader team.
- Partner with the Finance team and the Assistant Director, Data & Reporting to manage the partner contribution lifecycle, tracking pledge and invoice status, flagging outstanding items, and assisting with reconciliation of contribution data.
- Serve as a flexible resource for priority workstreams across the broader Ops team by leading cross-functional Operations team projects and initiatives as assigned by the Director, Operations, Data & Reporting.
- Provide shared inbox coverage and respond to inquiries from SEO Career & Alternative Investments participants, program staff, and partners as needed, routing requests to the appropriate team member in a timely manner.