Staff Software Engineer I - SRE

In India, IndiaRemote

Responsibilities

Analyze systemic failure patterns and design improvements that prevent incident recurrence
Define and maintain SLO/SLA frameworks; use error budgets to guide reliability investments
Build tooling and automation to reduce incident response toil and scale team impact
Own Rootly configuration, workflows, and integrations with PagerDuty, Jira, Confluence, and Slack
Analyze reliability data to identify systemic improvements; build dashboards that drive action
Design scalable reliability standards that reduce reactive workload over time. - Incident Management Program (~25% of role)
Own standards, practices, and continuous improvement of incident response
Develop and deliver training programs for engineering teams at all levels
Coach teams through post-mortems and on developing actionable corrective actions - Customer Root Cause Analysis (CRCA)
Edit and review customer-facing incident documents to ensure quality and clarity
Drive turnaround SLAs while maintaining technical accuracy
Ensure clear explanation of what happened, why, and how we'll prevent recurrence - Cross-Team Leadership

ABOUT THE ROLE: Confluent Cloud processes millions of events per second across AWS, GCP, and Azure.
Explore AI-assisted approaches to documentation quality and incident analysis
experience with at least one of AWS, GCP, or Azure
- Deep expertise with incident management tooling (Rootly, PagerDuty, or similar platforms) - Strong understanding of distributed systems and failure modes at scale—Kafka/event streaming expertise preferred, or demonstrated rapid mastery of complex systems - Deep
experience with observability: metrics, logging, tracing—ability to diagnose complex issues
Kubernetes and container orchestration experience
Understanding of CI/CD pipelines and release processes
Familiarity with SLO/SLA frameworks. - Track record as a trusted advisor across engineering organizations
Strong written communication (design docs, one-pagers, runbooks)
Experience with async collaboration across time zones - Large company

Be the expert who teams proactively engage for guidance WHAT YOU WILL BRING: - 10+ years in SRE, incident management, or reliability engineering Cloud

We’re rewriting how data moves and what the world can do with it.
Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.
It takes a certain kind of person to join this team.
Those who ask hard questions, give honest feedback, and show up for each other.
Just smart, curious humans pushing toward something bigger, together. One Confluent. One Team.
When incidents happen in a multi-cloud streaming platform, they happen at scale—data in motion, exactly-once semantics, and cascading failure modes that require deep systems thinking.
This role combines hands-on technical work with strategic program ownership.
You'll spend roughly 75% of your time on engineering: building automation, improving tooling, analyzing systemic failure patterns, and designing reliability improvements.
The remaining 25% is teaching and coordination: coaching teams through post-mortems, training incident commanders, and evolving our incident response practices.
You'll be part of a global team with follow-the-sun coverage, with clean handoffs that keep everyone working sustainable hours.