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Posted YesterdayTechnical Services Coordinator
at ResMed
Sydney, AustraliaOn-site
Requirements
- The incumbent will provide first-line technical and basic clinical support, ensuring timely and effective resolution of customer concerns.
- Responsibilities Provide first-line technical support and basic clinical assistance for ResMed products and services Diagnose and troubleshoot customer-reported issues, ensuring timely resolution or appropriate escalation Manage customer orders for medical devices, therapy equipment, and related supplies Accurately create and maintain customer and account records in internal systems Document all customer interactions, technical issues, and resolutions in ticketing systems Collaborate cross-functionally
- Experience Required: Minimum 1 year of
- experience in customer service, technical support, or a related field Strong communication skills with the ability to handle customer enquiries effectively Basic technical aptitude with the ability to troubleshoot product-related issues Proficiency in using CRM/ticketing systems and MS Office applications Ability to manage multiple tasks and prioritise effectively in a fast-paced environment Preferred:
- Experience in healthcare, medical devices, or a regulated industry Exposure to technical support or call centre environments Understanding of therapy devices or clinical support (e.g., sleep therapy) Vocational training or equivalent practical
- experience Skills & Competencies Customer-centric mindset with strong problem-solving skills Attention to detail and accuracy in data entry and documentation Ability to work independently while contributing to a team environment Adaptability and willingness to learn new systems, processes, and technologies Strong organisational and time management skills
- Experience Expectations Demonstrates practical knowledge of day-to-day processes and procedures Capable of handling routine queries independently Requires guidance primarily for new or complex assignments. #LI-APAC Joining us is more than saying “yes” to making the world a healthier place.
Additional details
- Job Description The Technical Services Coordinator plays a key role within the Customer Support function, delivering exceptional technical and customer service support across multiple communication channels.
- This role is responsible for managing customer enquiries related to ResMed products and services, including troubleshooting, warranty support, order management, and issue resolution.