Senior Manager, Premium Products

New York, United StatesOn-site

Responsibilities

Support go-to-market initiatives for premium offerings, including project and partner coordination, launch execution, and ongoing optimization
Coordinate cross-functional initiatives across Operations, Marketing, Product, Engineering to drive execution against business priorities
Build and manage relationships with strategic partners to expand customer value and service offerings, serving as the day-to-day point of contact for external partners, ensuring strong communication, alignment, and execution across initiatives
Operationalize partnerships and manage ongoing partner success and deliverables
Identify opportunities to improve existing premium experiences and support the launch of new services across CLEAR’s physical and digital footprint
Track business performance, customer insights, and operational trends to recommend improvements that drive growth and customer satisfaction
Building and maintaining strong external relationships with strategic partners and vendors

Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.
Experience in partnerships, project management, business operations, and/or premium member experience environments
Strong ability to manage complex cross-functional initiatives and drive execution across multiple stakeholders
Operating with a strong sense of ownership, accountability, and follow-through

Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs.
We offer holistic total rewards, including comprehensive healthcare plans, family-building
benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match.
The base salary range for this role is $150,000.00 - $185,000.00, depending on levels of skills and experience.
The base salary range represents the low and high end of CLEAR’s salary range for this position.
Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.
The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units.
Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile).

CLEAR is building THE secure identity company of the future.
Our mission is to make experiences safer and easier—physically and digitally.
With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel.
The Senior Manager, Premium Products will support the growth and execution of CLEAR’s premium experiences portfolio, including CLEAR Concierge.
This role will serve as the day-to-day business lead across partner management, operational coordination, and strategic initiatives to ensure exceptional member experiences and scalable growth. What you'll do:
Quarterback the ongoing development and day-to-day execution of the CLEAR Concierge cross-functional roadmap, enabling growth while ensuring the team delivers a seamless member experience at scale
Growth in premium product revenue and customer adoption
Successful execution of partner initiatives and strategic projects
Customer satisfaction, retention, and net promoter score (NPS) performance
Partner engagement, satisfaction, and contribution to business growth