engineering
Posted YesterdayTechnical Support Engineer - KSA
at Rackspace
Hybrid
Requirements
- Responsibilities: Provide first-level support for IT incidents and service requests across various enterprise technologies, ensuring timely resolution and accurate documentation Monitor infrastructure components, including compute, storage, networking, security, and cloud environments, responding to alerts and performing initial troubleshooting Perform basic administration tasks such as system health checks, log analysis, and routine maintenance activities Assist in configuring, provisioning, and
- Requirements: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience) 1-3 years of
- experience in an IT support or infrastructure monitoring role Basic knowledge of enterprise IT infrastructure, including compute, storage, networking, security, and cloud platforms Familiarity with ITSM tools (ServiceNow) and ticketing systems
- Experience with monitoring tools for system health checks and log analysis Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLANs) Strong troubleshooting and diagnostic skills with an analytical approach Excellent verbal and written communication skills Ability to work in a fast-paced, team-oriented environment Customer-centric mindset with the ability to handle technical queries efficiently Nice to Have: Certifications such as VMware VCTA, CompTIA A+, ITIL Foundation, or Microsoft
- Experience with automation tools and scripting (PowerShell, Bash, Python) Basic knowledge of cloud computing platforms and hybrid cloud environments Understanding of cybersecurity principles and endpoint protection solutions
- Experience with identity and access management tools Familiarity with IT asset management and compliance tracking Exposure to containerized environments and orchestration tools #LI-JB2 About Rackspace Technology We are the multicloud solutions experts.
- We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future.
- If you have a disability or special need that requires accommodation, please let us know.
Benefits
- We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.
Additional details
- This role is responsible for providing first-level technical support, monitoring IT systems, troubleshooting issues, and escalating incidents related to enterprise IT infrastructure, cloud, networking, and security technologies.
- We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions.
- Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent.
- Join us on our mission to embrace technology, empower customers and deliver the future.
- And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe.