engineering
Posted YesterdaySecurity Customer Success Engineer (SCSE)
at Wrike
FranceHybrid
Responsibilities
- Lead technical security conversations with customer-side security teams, including security officers, CISOs, and IT stakeholders, to address concerns and validate Wrike’s security capabilities
- Support Sales teams by proactively identifying and resolving security-related objections that may impact deal progression
- Collaborate with Sales and Customer Success teams through regular follow-ups and ongoing support before and after the sale
Requirements
- Use internal AI tools and knowledge bases to deliver high-quality, consistent responses to technical security inquiries
- experience for internal stakeholders and customers
- experience in a customer-facing technical role such as Sales Engineering, Customer Success, Solutions Engineering, or Security Consulting, preferably in a SaaS environment
- Strong communication skills with the ability to explain complex security and compliance concepts to both technical and non-technical audiences •
- Experience handling customer objections and guiding security-related discussions in a business-focused way
- Solid understanding of cloud security principles
- Familiarity with security and compliance frameworks such as SOC 2, ISO 27001, and HIPAA
- Ability to manage multiple priorities effectively in a fast-paced environment •
- Experience using AI tools, internal documentation, or knowledge bases to improve quality and efficiency in responses
- English spoken and written skills - advanced level Standout Qualities: •
- Experience with RFP automation platforms such as Loopio or Responsive
- Familiarity with the Collaborative Work Management (CWM) space Deeper
- experience in customer-facing security roles within SaaS organizations
- Strong consultative approach with the ability to position security as a business enabler
- You will act as a cross-functional partner, helping align customer security needs with internal product, security, and go-to-market teams.
- Use of internal AI tools, knowledge bases, and documentation to support high-quality and efficient responses