customer support
Posted 4 days agoCustomer Success Manager
at Stripe
London, United KingdomOn-site
Responsibilities
- Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
- Perform business reviews to align on user priorities, review payments performance metrics, share the Stripe product roadmap, and provide guidance on how to optimize the value from Stripe
- Advocate for the customer to internal stakeholders.
- Track record of leading technical conversations and persuading others to take action based on
- Proven track record of achieving targets and goals, preferably in a sales setting
- Track record of managing large, complex projects or programs
Requirements
- experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product
- Strong business sense and understanding of underlying drivers and strategy of our users' businesses
Experience
- Minimum requirements 4+ years of
Benefits
- qualifications are a bonus, not a requirement.
Additional details
- Stripe is a financial infrastructure platform for businesses.
- Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
- Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
- That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team
- Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment.
- This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes.
- Few roles provide such a direct impact on the growth of the company. What you'll do
- We're looking for a motivated and curious professional to manage a book of enterprise customers.
- The CSM delivers proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.
- The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights.