engineering
Posted Jan 1Senior Solutions Engineer
at Incident.io
San Francisco, United StatesRemote
Requirements
- ABOUT INCIDENT.IO http://incident.ioincident.io incident.io http://incident.ioincident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability.
- We bring together on-call, incident response, AI SRE, and status pages in a single platform, giving teams everything they need to respond quickly, reduce downtime, and keep customers in the loop.
- As technical experts with a deep understanding of incident.io http://incident.io's platform, they work hand-in-hand with our Account Executives to demonstrate the full potential of our solution.
- This dynamic team excels at translating complex technical concepts into tangible business value, guiding prospects through detailed product evaluations and crafting tailored solutions.
- WHAT YOU’LL BE DOING: - Being one of the founding members of this small but mighty team - Working closely with the Sales, Customer Success and Product teams to deeply understand customer requirements, develop sales strategies, and drive complex evaluations to demonstrate where incident.io http://incident.io's platform can add the most value for the world’s leading Digital Native and Enterprise companies alike - Developing and continuously enhancing a deep understanding of the incident.io http://incident.io
- EXPERIENCE YOU NEED TO BE SUCCESSFUL: - Proven track record in a similar role, preferably at a SaaS company, and enjoy running complex technical sales processes - Inquisitive and curious nature where you enjoy continuous learning, including learning from and about prospective customers, our technology, incident management practices, and related domains - Strong communication skills and the ability to explain complex topics in a clear, concise manner to technical and non-technical audiences and you’re
- Experience with the unique blend of sales processes, problem-solving, and working with customers; collaborating with customers to design solutions and provide recommendations on how to get the most out of incident.io http://incident.io during the pre and post- sales implementation processes - Desire to work in a fast-paced start-up environment where things can be ambiguous and you need to operate with autonomy and build resource sets that didn’t previously exist for your current peers and for ones that
Benefits
- benefits that support health and personal growth. - Market leading private medical insurance - Generous parental leave - First Friday of the month off - Generous annual leave/PTO allowance - Competitive salary and equity - Remote working and personal development budget - Enhanced pension/401k