Software Support Specialist - Veterinary Software

Frisco, United StatesHybrid

Requirements

experience with ezyVet software OR Must have 1+ years
experience in a technical customer support role (Vet Radar, Smartflow, etc). High School diploma or equivalent combination of education and
experience required. Associates degree, Bachelors degree or equivalent preferred. High quality customer facing inter-personal skills, with
experience working with customers and maintaining good customer relationships.
Phone skills, with ability to establish rapport.
Organized with ability to multi-task.
Ability to work independently and as part of a team.
Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
Ability to communicate verbally on phone and in person.
Personal computer skills, including Microsoft Office.
Fluency in the English language.
If meaningful work and a sense of purpose are at the top of your list, you’ll find it here.

What you can expect from us: Hourly rate of $22.00 per hour Opportunity for annual cash bonus Health / Dental / Vision
Benefits Day-One 5% matching 401k Additional
benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more This position is a hybrid role with a requirement of being in our Frisco, TX office 3x per week with Wednesday being mandatory.
At IDEXX, you’ll be supported by competitive compensation, incentives, and

As a Veterinary Software Support Specialist, you will perform a variety of software-related activities, providing information, resolving issues and ensuring satisfaction.
In this role: You will provide customer technical support for software products and services.
You will support may consist of answering customer questions, explaining products and services, instructing in use of equipment, troubleshooting and repairing system, database or data communication issues, or other priorities.
You will determine customer needs, researches and provides solutions, coordinating with other team members as needed.
You will ensure ongoing customer satisfaction and continuing strong customer relationships.
You will support quality management system and other compliance requirements.
You will respond to requests, answer questions, issues, problems and concerns.
Reasoning and analytical skills to resolve issues.
Extended hours may be required (holidays, weekends based on need).
If you’re looking for a role that’ll challenge you, offers a great culture, while helping an amazing industry, we’d love to hear from you! Why IDEXX We’re proud of the work we do, because our work matters.