product
Posted 2 hours agoSr. Product Manager - Phone Numbers and KYC
at HighLevel
IndiaRemote
Responsibilities
- Build scalable onboarding experiences that enable customers to complete identity verification, business verification, and gain access to messaging and telephony capabilities.
- Drive the evolution of customer identity verification (KYC) and trust onboarding systems to ensure compliant access to communication products.
- Work closely with telecom providers and identity verification partners to improve provisioning reliability, onboarding automation and verification success. Define product
- Improve customer activation, KYC completion rates, verification approval rates, and time-to-activation through experimentation, funnel optimization, and data-driven decision-making.
- Collaborate with Compliance, Legal, and Operations teams to ensure phone number and KYC products remain aligned with evolving telecommunications regulations and compliance requirements.
- Establish and monitor key product metrics including phone number activation rates, provisioning success, KYC completion, verification approval rates, onboarding conversion, and customer satisfaction.
- Prioritize product initiatives that balance customer experience, operational efficiency, compliance requirements, and business outcomes.
- Collaborate cross-functionally with Product, Engineering, Design, Compliance, Operations, and external vendors to successfully deliver product enhancements and new capabilities.
Requirements
- About us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale.
- This role requires a strong operator who can move seamlessly between roadmap planning, customer discovery, go-to-market execution, pricing strategy and hands-on product delivery.
- experience for phone number discovery, purchasing, provisioning, assignment, activation and lifecycle management.
- Familiarity with communications platforms, CPaaS providers, or telecommunications ecosystems.
- Strong understanding of user
- Experience working with regulated products or compliance-driven workflows. Familiarity with identity verification (KYC), business verification, fraud prevention, or trust & safety products.
- Experience working with APIs and third-party platform integrations. Strong analytical mindset with
- experience using data to optimize customer funnels and product adoption. Excellent communication and stakeholder management skills. Demonstrated ability to prioritize customer
- experience alongside operational and regulatory requirements. Comfortable working with cross-functional teams in a fast-paced product organization. Nice-to-Have
- Experience with telecommunications, CPaaS, messaging, or phone number products. Familiarity with A2P 10DLC, Toll-Free Verification, Campaign Registry (TCR), or international messaging regulations.
- Experience working with providers such as Persona, Twilio, Bandwidth, Telnyx, Sinch, Vonage, Plivo, or Infobip.
- Experience building KYC, onboarding, identity verification, or customer trust platforms.
- Knowledge of messaging compliance, fraud prevention, and customer risk management.
- Understanding of phone number provisioning, inventory management, or telecom operations.
- Experience working in high-scale SaaS platforms serving global customers.
- Experience operating within remote, distributed organizations.
- We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey.
- Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.
Experience
- Requirement: 7+ years of Product Management experience, preferably in SaaS, communications, fintech, compliance, or platform products.
Additional details
- Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale.
- By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily.
- With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
- Our people With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
- We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide.
- Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
- Our impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support.
- Behind those numbers are real people building independence, expanding opportunity and creating measurable impact.
- We’re proud to be a part of that.Learn more about us on ourYouTube Channel orBlog Posts ProductHighLevel’s Phone Platform powers the communication infrastructure used by millions of businesses across our ecosystem.
- The platform enables businesses to acquire and manage phone numbers, send and receive messages, make and receive calls, track communication usage, and monetize communication services at scale.